> Markdown version of [/jobs/ext/1448725-network-support-associate](https://www.wearedevelopers.com/jobs/ext/1448725-network-support-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Support Associate - **Company:** Wayne Fueling Systems LLC - **Location:** Austin, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Dynamic Host Configuration Protocol, Domain Name System (DNS), PC Tools, Issue Tracking Systems, IP Addressing, Microsoft Office, Networking Basics, Oracle (Applications), TCP/IP, Wide Area Networks, Information Technology, Network Support - **Published:** July 26, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17707149?backUrl=%2Fcareer%2F17707149%2FNetwork-Support-Associate-Texas-Austin ## About the Role * Technical, Electronic or Computer-relatedAssociate's Degreeor Certificate, preferred * 2+ yearsTechnicalsupport, call center, customer support experience desired if no degree or certificate * Ability to multi-task (read, type, talk simultaneously and work with multiple systems. Oracle, Telephony, etc.) * Takes ownership of all tasks and commits tohigh qualityresults * A track recordof self-improvement and continuous learning * Strong keyboarding skills (typing 40 wpm) * ProblemSolving skills. * Ability tocomprehend, analyze and present data effectively * Ability to work various shifts, including weekends and holidays * Satisfactory Attendancerequired * Ability to sit for extended periods of time * Ability to workin excess of8 hours per day * Ability to seamlessly adapt to changes quickly * Exceptional telephonyutilization, communication skills, active listening, and customer-care * A demonstrated logical approach to troubleshooting * Consistentlymaintaina superior level of professionalism * Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases * Technical trouble shooting experience * Remote trouble shooting experience Physical Requirements: * Normal Office * Heavy work (lift 30-50 lbs.) * Light work (lift 10 lbs.) * Very heavy work (lift over 50 lbs.) * Medium work (lift 11-30 lbs.) * Other physical requirements (note): * The employeefrequentlyis required tosit for extended periods of time and use hands tooperatecomputer keyboard,telephoneand basic office equipment * While performing the duties of this job, the employeeis regularly required totalk and hear Mental Requirements: (as presently performed to accomplishessential functions) * Reading, Writing, Calculating * Social Interaction Skills * Reasoning/Analysis * Works with Minimal Supervision LanguageRequirements: Ability to effectively speak, read and write English ## Description This role is a customer-facing position that supports the company's mission by delivering the highest level of customer service and support byengagingwith customers primarily throughtickets and phone.The Specialized Technician also serves as the first escalation point and supports customers through supplementary platforms vision for success * Suit up and show up every day with a great attitude. * Providefanaticalcustomer service to our clients. * Deliver the best solution tocustomersevery time. * Document everything and do it with tremendous detail. * Be an invaluable member of your team. * Be a voracious learner anddemonstrategrowth. Responsibilities * Provide technical support to customers and end users. * Continuouslydemonstratesa truly empathetic concern for our customer's issue * Working knowledge of PC software such as Microsoft Word, Excel, Office * Provide problem resolution; create service request with proper coding * Utilize basic networking knowledge of IT systems, including client LAN/WAN environments, private/public IP address space, DHCP, DNS, TCPIP Fundamentals to provide this support * Flexibility to adapt tonew technologiesand processes. * Aptitude to evaluate and become proficient in new (or new to you) technologies, processes, skills * Track,monitorand maintain requests, incidents, and escalations in the ticketing system * Analyze recurrent issues and recommend fixes or report to developers for further investigation * Be willing to learnadditionalproducts to troubleshoot Hydraulic, Dispenser Payment and Forecourt controller applications. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)