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# IT Support Technician

- **Company:** Forterra
- **Location:** Clarksburg, MD, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Bash Shell, Software Debugging, Linux, Linux System Administration, Package Management Systems, Windows PowerShell, Scripting, Juniper, Palo Alto Networks, Cisco, User Administration, Servicenow
- **Published:** July 26, 2026
- **Apply:** https://jobs.military.com/career/291954/it-service-desk-technician-virginia-va-arlington

## About the Role

The Forterra Enterprise Services team seeks a highly skilled, customer-focused IT Support Technician to join our growing team. This role requires strong technical depth across Linux, Windows, macOS and Microsoft 365, along with the ability to troubleshoot independently and automate where possible. You'll serve as a go-to technical resource for issues, contribute to system improvements, and help drive a best-in-class support experience. Ideal candidates bring experience from high-performance environments such as major tech companies or fast-growing startups. \n, * 3+ years in an IT Service Desk or technical support role \n

 * Proficiency with Linux administration and debugging (user management, system logs, networking, package management) \n
 * Experience with one or more service management platforms (Jira, ServiceNow, etc.) \n
 * Strong scripting or automation experience (PowerShell, Bash, etc.) \n
 * Excellent customer service skills and a positive, solutions-driven attitude \n
 * Ability to thrive in fast-moving or high-growth environments \n, * Networking experience (Cisco, Juniper, Palo Alto) \n
 * Experience in a start-up or rapid-scale environment \n
 * Demonstrated ability to improve processes and contribute to collaborative, high-standards team culture\n



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