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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Systems Administrator / Level 2 - **Company:** AWECOMM LLC - **Location:** Troy, MI, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, System Configuration, Hyper-V, Windows Servers, Networking Basics, Windows PowerShell, VMware Virtualization, Network Switches, Firewalls (Computer Science) - **Published:** July 26, 2026 - **Apply:** https://www.careerjet.com/jobad/us5734bb308b94ad32c05ec77968edb0bf ## About the Role * Proven track record of success, including completion of bachelor's degree and/or technology certifications * Professional Technology Experience of 5+ years * System Administration experience of 1+ years * Experience working as part of a tiered Service Desk team * Excellent communication and documentation skills * Proven ability to provide exceptional client service and communicate with team members and clients at all levels of the organization * Strong analytical, troubleshooting, and problem-solving skills * Experience installing, configuring, and troubleshooting, and administering applications * Knowledge and experience with PowerShell scripts and automation * Proven ability to initiate and drive new processes, adapt, learn, and apply knowledge toward continuous improvement * Experience working with and troubleshooting security alerts, including spam alerts * Basic understanding of network concepts, firewalls and network switches * Experience and knowledge of: Windows Server Operating Systems and Active Directory * Knowledge of Virtualization - VMware or HyperV * Strong understanding and experience supporting Microsoft 365 and Azure * Strong focus on team success * Ability and passion to continuously learn new technologies in a fast-paced environment Why you will excel and love working at Awecomm You will fit right in if you love to provide exceptional service, work as a team, and love technology. Some key indicators include: * Excited to work with the latest technology and cybersecurity solutions * Own your experience, and be proud of it * Excited and passionate about learning new technology * Want to collaborate with others to solve problems and find a better way * Always looking to make improvements - continuous improvement focus and really enjoy making an impact * Drive and ambition to grow and initiate change * Put the needs of others, especially clients, first * Excited to come to work every day and help the TEAM succeed * Flexible and have a positive attitude * Ambition for advancement and your own continuous improvement commitment * Career focused - want to grow and prepare for your next role at Awecomm * Ability to work in a hybrid WFH/WFO environment ## Description As a Support Systems Administrator (SSA), you will be part of the team to which our Service Desk team escalates tickets. As part of the SSA/Level 2 team, you will provide overall technology support for end users as well as support our clients' networks and systems. Some key activities in this role will include: * Provide exceptional customer service to clients in support of incident and service request tickets. * Execute problem tickets (PT) as the problem manager, communicating internally and externally until the PTs are resolve. * Execute mitigation efforts on infrastructure and Pager Duty alerts. * Organize, track, and prioritize workload to exceed client expectations * Effectively capture technical issues and document in our ITSM (Halo PSA). * Assist Service Desk team and System Administrator team to resolve complex issues * Effectively communicate and interact with clients on complex support tickets * Provision, troubleshoot and effectively resolve various technology issues * Follow procedural documentation to triage, remediate, setup and provision solutions across a variety of technologies. * Ensure that current technical documentation and KB articles are complete, accurate and up to date after each ticket. * Provide support after-hours as part of a team on-call rotation ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) ## Related Articles - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)