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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Operations Manager - **Company:** Backblaze, Inc. - **Location:** Chandler, AZ, United States - **Experience:** Expert - **Salary:** $110,000.0 - $140,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Confluence, JIRA, Configuration Management Databases, Software Documentation, Cyber Security, Data Centers, Data Security, Data Center Infrastructure Management (CIM), Monitoring of Systems, Networking Hardware, Netsuite, PCI Data Security Standards, Zabbix, Data Processing, Grafana, Comptia Server+, Information Technology, Performance Monitor - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9b638c996f17ed75 ## About the Role * Bachelor's degree in Information Technology, Computer Science, or a related field required, or equivalent professional experience in data center operations. Experience * 10+ years of progressive experience in data center operations, IT, or infrastructure management. * 5+ years in a supervisory or management role overseeing technical teams. * Proven track record managing projects and vendor relationships in mission-critical environments. Certifications (Preferred) * PMP | ITIL 4 Foundation or higher | CompTIA Server+ or Network+ Core Competencies * Strong leadership and team-building skills with a commitment to diversity, equity, and inclusion. * Analytical mindset with attention to operational detail and the ability to drive data-informed decisions. * Clear communicator - able to translate technical concepts for non-technical stakeholders. * Experience with DCIM, ITSM (Jira, Confluence), asset management (NetSuite, NetBox), and monitoring tools (Zabbix, Grafana). * Effective at managing competing priorities. ## Description The Data Center Operations Manager leads the day-to-day management of the organization's infrastructure, personnel, and vendor relationships across one or more data center sites or regions. The Manager works cross-functionally across engineering, security, finance, and operations teams to align infrastructure priorities with broader organizational goals. This role is responsible for maintaining mission-critical systems at peak reliability while ensuring operations remain secure, compliant, and cost-effective. The Manager is the primary owner of uptime, operational integrity, and continuous improvement across the team., * Team Leadership & People Management * Recruit, onboard, mentor, and evaluate a diverse team of data center technicians and inventory controllers. * Foster an inclusive environment that encourages collaboration, safety, and continuous professional development. * Set and track individual performance goals, growth plans, and career pathways for all direct reports. * Partner with HR on DEI initiatives, succession planning, and workforce development. * Delegate responsibilities to ensure workload balance and effective utilization of team skills. * Project Management * Define and manage project scope, timelines, budgets, and resources in collaboration with stakeholders. * Lead concurrent projects including hardware refreshes, capacity expansions, and migrations. * Maintain project documentation including MOPs, change control records, and post-mortems. * Coordinate internal teams, vendors, and contractors to meet milestones; report status to leadership on a defined cadence. * Risk Mitigation & Business Continuity * Maintain and regularly test Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP). * Conduct risk assessments to identify threats to availability, integrity, and confidentiality of data assets. * Enforce incident response protocols, ensuring rapid containment, root-cause analysis, and corrective action. * Manage physical access controls and coordinate with cybersecurity teams on information security alignment. * Compliance & Regulatory Adherence * Ensure adherence to applicable standards including SOC 2, ISO 27001, HIPAA, PCI-DSS, GDPR, and NIST. * Maintain audit-ready documentation, evidence repositories, and control libraries; support internal and third-party assessments. * Enforce policies governing data handling, access control, change management, and incident reporting. * Ensure staff complete required compliance training and maintain role-relevant certifications. * Equipment Maintenance & Infrastructure Support * Manage preventive and corrective maintenance programs for servers, storage arrays, and networking hardware. * Oversee hardware installation, decommissioning, and lifecycle replacement in line with policy. * Maintain vendor and OEM relationships to ensure timely support, warranty compliance, and SLA adherence. * Monitor environmental conditions via DCIM tools and escalate anomalies through appropriate channels. * Enforce cable management, labeling, and documentation standards; maintain 24/7 readiness through on-call and escalation procedures. * Own vendor SLA governance across all colocation providers, ensuring contractual obligations are met and leading escalations and remediation when they are not. * Data Analysis & Performance Reporting * Track and report KPIs including uptime (SLA/SLO), PUE, capacity utilization, and incident rates. * Use DCIM, ITSM, and monitoring platforms (Zabbix, Grafana) to generate operational insights and capacity forecasts. * Deliver executive dashboards and reports that translate technical metrics into business narratives. * Perform root-cause and trend analysis on incidents; benchmark performance and identify optimization opportunities. * Inventory Coordination & Asset Management * Maintain an auditable asset register in CMDB/ITAM platforms (Netbox, NetSuite) across all sites. * Coordinate procurement, receiving, staging, and deployment of hardware and consumable supplies. * Manage spare parts pools and lifecycle disposition, including secure data sanitization (NIST 800-88) and e-waste compliance. * Conduct regular physical inventory audits and reconcile discrepancies against system records. * Collaborate with procurement and finance to forecast hardware needs and manage purchase orders. ## Related Videos - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [5 Years in Cloud Native: The Good, the Bad, and the Bill](https://www.wearedevelopers.com/videos/100111-5-years-in-cloud-native-the-good-the-bad-and-the-bill) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)