> Markdown version of [/jobs/ext/1449059-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1449059-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Anthropic Limited - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $230,000.0 - $265,000.0 - **Contract:** Permanent contract - **Skills:** Android Software Development, Apple IOS, Apple Mac Systems, Systems Engineering, Bash Shell, Chrome OS, Software as a Service, Dynamic Host Configuration Protocol, Domain Name System (DNS), Github, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Python (Programming Language), Networking Basics, Zero Trust Network Access, Scripting, Information Technology, Slack, Atlassian Tools, Gsuite - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0492e598f916a8da ## About the Role * Have 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment * Are an excellent communicator who genuinely enjoys helping people solve problems * Have strong troubleshooting skills and are methodical, curious, and persistent * Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android * Have significant experience with Google Workspace administration * Have experience with Slack administration - workspace management, permissions, and troubleshooting * Have substantial experience supporting and administering additional SaaS tools * Understand identity and access fundamentals - SSO, MFA, directory services * Are familiar with MDM fundamentals and endpoint management concepts * Have experience with basic scripting (Bash or Python) for automation * Take ownership of problems and follow through until they're resolved * Think beyond the immediate fix - you ask "why did this happen?" and "how do we prevent it?" * Are organized enough to manage competing priorities without things falling through the cracks * Propose solutions when you see a process that doesn't scale * Are looking to develop deeper technical skills and take on more complex systems administration challenges over time Strong candidates may also * Be familiar with zero-trust security concepts and endpoint security tooling * Have experience with networking basics - DNS, DHCP, VPNs, networking fundamentals * Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns) * Have experience using AI tools to improve personal or team productivity, Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. ## Description The IT Operations team keeps Anthropic running - we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience. You'll handle support challenges across our primarily macOS environment while contributing to the operational improvements that help us scale. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time., End-User Support * Triage and resolve issues across hardware, software, networking, and accounts - primarily through our ticketing system, with additional support via Slack and in-person * Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) * Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement * Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) * Handle escalations requiring cross-team coordination * Participate in an on-call rotation for urgent issues outside business hours * Provide hands-on support for user technology, AV systems, conference rooms, and printers Communication & Documentation * Communicate clearly with users of all technical levels * Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles * Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves Operational Improvement * Help streamline onboarding and other high-volume operations as the company scales * Contribute to automation efforts * Maintain and improve device management, identity, and access systems * Assist with scripting (Bash, Python) to automate repetitive tasks ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)