> Markdown version of [/jobs/ext/1449197-deskside-support](https://www.wearedevelopers.com/jobs/ext/1449197-deskside-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Deskside Support

- **Company:** City IT
- **Location:** Port St. Lucie, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Network Troubleshooting, Microsoft Office
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f884e3ad41448bd6

## About the Role

* High school diploma or equivalent required.
 * 2+ years of experience in a relevant technical field., * Working knowledge of MS Office, including Word and Excel.
 * Strong interpersonal and communication skills.
 * Ability to multitask effectively in a dynamic environment.
 * Comfortable working within a team and maintaining positive relationships with coworkers., The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.

## Description

As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions. You'll gather information from internal City Electric Supply employees to identify the root of the problem and handle first level fixes for known issues, escalating anything beyond that scope to Level 2 support., * Take initial calls and in person requests from users and create tickets accordingly.

 * Provide onsite support to internal customers.
 * Gather customer information and determine the underlying issue.
 * Troubleshoot by researching symptoms and documenting the steps taken to identify the root cause.
 * Apply hardware, software, and network troubleshooting skills to resolve issues.
 * Escalate to a Level 2 technician within established time constraints.
 * Follow up on open tickets until full resolution.
 * Walk customers through the problem solving process clearly and patiently.
 * Follow departmental standards and procedures.
 * Contribute to team goals by supporting related tasks and results as needed.
 * Work under supervision while communicating and coordinating effectively with the team.
 * Some travel required to Headquarters for meetings and trainings.


## Related Videos

- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)

## Related Articles

- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [15 Great VS Code Keyboard Shortcuts](https://www.wearedevelopers.com/magazine/200-15-great-vs-code-keyboard-shortcuts)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)