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# Senior Project Manager - ServiceNow / Telecom

- **Company:** Newrocket LLC
- **Location:** St. Louis, MO, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Scrum Methodology, Information Technology, OSS/BSS, Servicenow
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a8312784a2606442

## About the Role

* 8-12 years of business/IT experience, with 5+ years leading technology projects (Agile and Waterfall).
 * Experience leading ServiceNow projects involving two or more of these modules: TSOM, CSM, TI, FSM, OSS/BSS
 * Proven OCM expertise: driving change adoption, building communication and training plans, executing adoption KPIs.
 * Strong leadership, facilitation, communication, and stakeholder management skills.
 * Experience working in matrixed organizations and managing global teams.
 * Strong understanding of ServiceNow domains and platform capabilities (preferred).
 * PMP Certification required; Agile/Scrum certifications preferred.
 * Bachelor's degree in business, IT, or related field.

Education & Certifications

 * BA/BS degree in Business Administration or technology related field preferred, or equivalent experience
 * PMP Certification required
 * Agile/Scrum certifications preferred
 * ServiceNow Certifications & Accreditations preferred

## Description

NewRocket is looking for a Senior Project Manager to lead complex ServiceNow implementation projects across a variety of product areas, and within multiple notable industry verticals (Telecommunications, Financial Services, Healthcare, and more). In this client-facing role, you will manage all aspects of project delivery - from planning and execution to change adoption, ensuring exceptional outcomes and customer satisfaction. This position blends traditional project management responsibilities with a strong focus on driving user adoption through effective change management strategies. Please note that the ideal candidate will be located within or willing to work within EST hours.

Your Impact

 * Lead complex ServiceNow projects across TSOM, CSM, TI, FSM, OSS, BSS and more product areas.
 * Manage project execution, timelines, budgets, scope, and stakeholder communication.
 * Drive Organizational Change Management initiatives: stakeholder assessments, communication plans, training, adoption metrics, and resistance management.
 * Facilitate workshops, meetings, and status reviews with internal and client teams.
 * Prepare detailed project plans, status reports, and performance measurement reports.
 * Mitigate risks and remove project barriers while ensuring quality standards.
 * Support internal change management activities and strategic initiatives within NewRocket.


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