> Markdown version of [/jobs/ext/1449225-welcome-specialist-st-charles-or-springfield-mo-hybrid](https://www.wearedevelopers.com/jobs/ext/1449225-welcome-specialist-st-charles-or-springfield-mo-hybrid). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Welcome Specialist (St. Charles or Springfield, MO / Hybrid) - **Company:** FreedomCare LLC - **Location:** Saint Charles, MO, United States - **Salary:** $41,600.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Computer Literacy, Salesforce.Com, DocuSign - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b3a6e35600f73a77 ## About the Role * Here For You (An attitude of service, empathy, and availability) * Own It (Drive and ownership) * Do the Right Thing (High integrity) * Be Positive (Great attitude and a can-do positive approach to challenges), * Exceptional customer service skills with empathy, compassion, and motivation to help clients. * Enthusiasm to support and educate clients. * Independent self-starter with excellent communication and time management skills * Computer proficiency required; ability to leverage technology to identify, research and solve customer issues. * Ability to be proactive. Triage what needs to be done. * A positive can-do attitude! In alignment with our core values * Ability to multitask, set priorities and manage time effectively. * Must have poise and patience when dealing with customers. * Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone. * Attention to detail and data accuracy. * Ability to meet and/or exceed weekly targets or metrics. * Proactive with a commitment to excellence in your work * Flexibility and openness as the role and responsibilities may change and or evolve as we grow. * Previous experience managing multiple schedules. * At least 1 year of previous experience in a fast-paced customer service role * Bilingual in English and Spanish, or other languages desired Nice to have: * 3+ years working in a homecare agency, hospital or non-profit organization ## Description Our Welcome Team helps our clients and caregivers to continue the path to success by finalizing technical details. In this position, you will partner with clients, caregivers, and internal cross-functional teams to carry through new enrollees, ensuring that they are set up for success! Every Day You Will: * Mange the daily calendar appointments by confirming and conducting scheduled calls * Conduct remote Orientations with Caregivers and Patients via phone * Provide a summary of what the orientation entails and provide instructions on how to access and sign the application via DocuSign * Review all documents received for employment Verification I-9 * Formally welcome the patient into the program, review and finalize enrollment documents * Explain company policies and procedures (rules/regulations) * Coordinate with the caregiver to set up their FreedomCare Account; establish their schedule in Medflyt * Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship * Provide excellent customer service through one-call resolution, demonstrating FreedomCare' s values of ensuring care and compassion with a positive, helpful demeanor * Run E-verify to ensure Caregivers are authorized to work with in the U.S * Demonstrate effective time management by maintaining scheduled appointments adherence * Navigate multiple systems, such as DocuSign, Salesforce and Medflyt, determine authorization eligibility. * Consistently meets monthly performance metrics of call handling and completed orientations/ SOCs. ## Related Videos - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) ## Related Articles - [Swiss Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/323-swiss-business-culture-and-etiquette) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [How to Respond to the “Why Do You Deserve a Promotion?” Question](https://www.wearedevelopers.com/magazine/416-how-to-respond-to-the-why-do-you-deserve-a-promotion-question) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)