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# Service Desk Admin I

- **Company:** Space Coast Credit Union
- **Location:** Miramar, FL, United States
- **Experience:** Starter
- **Salary:** $46,130.0 - $48,847.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Information Technology
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=28bc223fee432f0f

## About the Role

As a Service Desk Admin I, you will be responsible for delivering end user technical support over the phone in a call center environment. This is a Tier 1 support role with the responsibility of performing initial triage of a support call and solving range of routine hardware and software technical issues. The incumbent will perform basic technical troubleshooting to resolve technical incidents using documented support processes and/or knowledge bases or will escalate the issue to the Tier 2 support level. The candidate must be comfortable providing technical direction to non-technical users over the phone. The candidate must possess excellent diplomacy and communication skills as well as a strong desire to provide excellent customer service., * 1 to 3 years prior experience of information technology as a technical support or helpdesk technician or customer support experience is required. Financial institution knowledge is a plus.

 * A two year college degree or specialized course study or equivalent experience is required. Certifications such as CompTIA A+ can substitute for education or experience.

## Description

* Responds to end user trouble calls to resolve routine application software problems or assist with hardware issues remotely when possible. Routes calls as needs for more non-routine questions. Track tickets in an incident management system to properly identify problem and resolution for a shared knowledge base or escalate and assign as needed for higher level support.
 * Resolve daily issues of a non-complex scope that impact the team and overall business objectives.
 * Coordinates with fellow technicians, and higher tier support resources to expedite the handling of urgent trouble reports and share input for documentation of problem resolution to help build a skills knowledge database.
 * Perform duties as assigned to the Service Desk as needed to meet customer/end user demands.
 * Incumbent will be required to meet or exceed defined performance metrics related to incident resolution, call throughput and quality to be eligible for grade advancement.
 * Other duties and responsibilities as assigned.


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