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# Desktop Support L1

- **Company:** Iron Service Global Inc
- **Location:** San Jose, CA, United States
- **Salary:** $47,840.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Android Software Development, Macintosh Computers, Backup Devices, System Configuration, Office Suite, CompTIA Strata - PC Hardware Technology Engineer, Data Logging, Peripherals, Patch Management, Hardware Infrastructure
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7767fc46e6dc88f4

## About the Role

* Must have experience of using a call logging system.
 * Must have good working knowledge of Windows 7/10 and related Office applications.
 * Support experience of MACs would be beneficial.
 * Knowledge of mobile devices, in particular Androids and iPhones.
 * Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
 * Familiarity with Microsoft PATCH MANAGEMENT.
 * Ability to replace defective parts

## Description

* Provide onsite and desk side support services to End Users and Special Devices.
 * Troubleshoot PC related problems at the direction of client level or SPOC.
 * Complete Service Events and requests within SLA in pressurized environment.
 * Build, configure and troubleshoot Install "Gold"/Or instructed image on Customer PC and laptop applications and hardware components.
 * Ensure Service Events are updated on a daily basis.
 * Support meeting room environment and video conferencing.
 * Support printers, scanners, and other peripherals.
 * Support mobile devices, such as iPads, iPhones and Android devices.
 * End User Data backup and restoration when required in the course of a Service Event.


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