> Markdown version of [/jobs/ext/1449751-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/1449751-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** VigorCare Pediatric Services - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Apple Mac Systems, Software Applications, Databases, System Configuration, Hyper-V, Virtual Private Networks (VPN), Microsoft Office, Network Connections, Network Administration, Virtualization Technology, Wide Area Networks, Wireless Networks, Information Technology, Vmware - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=91918ab4861acab5 ## About the Role * Bachelor's degree in Computer Science, Information Technology, or a related field * Minimum of 2 years of experience in a technical support role, preferably in a healthcare or similar industry * Strong knowledge of Windows and Mac operating systems, as well as experience with Microsoft Office Suite and other common software applications * Experience with network administration and troubleshooting, including LAN/WAN, VPN, and wireless networks * Familiarity with virtualization technologies, such as VMware or Hyper-V * Excellent problem-solving and critical thinking skills, with the ability to troubleshoot and resolve technical issues in a timely manner * Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users * Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail * Knowledge of HIPAA regulations and other industry standards related to IT systems and security is a plus ## Description The IT Support Analyst will be responsible for providing technical support and assistance to our staff and clients. This individual will play a crucial role in maintaining the smooth operation of our IT systems, troubleshooting any issues that arise, and implementing new technologies to improve efficiency and productivity., * Provide technical support to staff and clients, including troubleshooting hardware and software issues, setting up new equipment, and resolving network connectivity problems * Monitor and maintain the integrity and security of our IT systems, including servers, networks, and databases * Assist with the implementation of new technologies and systems, including conducting research, testing, and training staff on new software and equipment * Create and maintain documentation for IT processes and procedures, including user guides, troubleshooting manuals, and system configurations * Collaborate with other IT team members to identify and resolve complex technical issues * Stay up-to-date with emerging technologies and trends in the IT industry, and make recommendations for improvements to our systems and processes * Ensure compliance with company policies and procedures, as well as industry regulations, related to IT systems and security ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)