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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Support Specialist - **Company:** LTD Global - **Location:** Greenville, SC, United States - **Contract:** Permanent contract - **Skills:** Data Analysis, Software Applications, Spreadsheets, Computer Terminals, Monitoring of Systems, Python (Programming Language), Standard Sql, Information Technology, Workday - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4ca6bf7aeed6f82d ## About the Role * External candidates require a Bachelor's degree in Statistics, Mathematics, Economics, Finance, Engineering, Computer, Information Technology, or a related field * Proficient computer skills and ability to quickly learn new computer applications as required. Working knowledge of SQL and/or Python preferred * Strong written, verbal and interpersonal communication skills while presenting ideas in business-friendly and user-friendly language * Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness * Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business ## Description Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs., * Coordinate testing related to production issue resolution and afterward develop proactive training related to the issues * Learn from and document solutions provided by vendors and upper-tier resources to constantly reduce the need for escalation * Identify and prioritize incidents requiring urgent attention * Determine impacts on workflows and the overall business * Develop detailed functional and technical descriptions of issues * Engage with management and other subject matter experts to gather data on production issues * Drive escalation decisions with vendors and management * Assist with or provide root cause analysis of servicing incidents in a timely manner * Communicate resolutions using various media such as spreadsheets, charts, diagrams, or other documents to educate operations staff describing the problem, process, or the intended functionality * Enhance monitoring tools to capture and diagnose incidents * Create knowledge base articles related to the servicing domain and train Tier 1 staff within that scope * Follow feature implementation schedule for monitoring of issues and training purposes * Support ongoing system maintenance work * Build close working relationships with both business, IT staff, and vendor partners, * Work at a desk/in a seated position up to 100% of the workday * Constantly operate a computer and other standard office equipment * Talk and hear to exchange accurate information * Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading * The position does require domestic travel up to two weeks annually * This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are Monday through Friday, 8:00am-6:00pm * Regular, predictable attendance is required, including in excess of 40 hours as business demands dictate * This role will participate in an on-call rotation for after-hours support 2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) ## Related Videos - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [The Future of Employee Wellbeing: Benefits, Trust & Performance](https://www.wearedevelopers.com/videos/1808-the-future-of-employee-wellbeing-benefits-trust-performance) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)