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# Support Engineer L2/L3

- **Company:** LONG ISLAND SERVER SOLUTIONS, INC.
- **Location:** Northport, NY, United States
- **Experience:** Starter
- **Salary:** $52,844.0 - $75,192.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Backup Devices, Disaster Recovery, Distributed Computing Environment, Issue Tracking Systems, Software Systems, Office365, Information Technology, SAP MDG
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bc0333b3bd00ca4b

## About the Role

· 1-3 Years as an IT Engineer/Systems Administrator

· A customer-oriented approach to problem resolution

· Experience driving solutions via any MDM suite.

· Experience deploying and managing new software products alongside internal partners.

· Experience with Office 365 suite

· Experience with Backup Solutions

· Experience planning and exercising Disaster Recovery solutions.

· Experience supporting remote users in a distributed environment.

· Experience with Azure is preferred.

· Experience with Autotask/Halo PSA or a similar ticketing system is preferred.

· Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally., * Customer service: 1 year (Preferred)

## Description

· Work as the final escalation point for the Helpdesk team.

· Drive strategic, systemic solutions to resolve recurring user issues and complaints.

· Interface with internal partner teams to help drive best practices and compliance.

· Leverage MDM tools to streamline our user experience.

· Work to refine and streamline our customer's onboarding process.

· Evaluate new software solutions with internal partners.

· Drive deployment of new systems/solutions as needed.

· Write documentation for end users to facilitate process improvement and onboard new solutions.

· Participate in off-hours support of IT systems as needed.


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