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# Technical Support Engineer

- **Company:** BERTHEL FISHER & COMPANIES
- **Location:** Cedar Rapids, IA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Local Area Networks, Commercial Software, Software Engineering, Computer Equipment, Information Technology, Network Server
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6ade65c40c5d8297

## About the Role

We're looking for someone who thrives in a fast-paced, accuracy-driven role and enjoys being an integral part of a team but has the ability to work independently., * Bachelor's degree in Computer Science, Information Technology or equivalent experience

 * 2+ years technology support experience
 * Customer Service focus
 * Excellent written and verbal communication skills
 * Strong attention to detail and organizational skills
 * Initiative

## Description

As a Technical Support Engineer, you will use a variety of diagnostic software tools, reference manuals, vendors, and on-the-job experience to solve problems and provide "how-to" instructions. Your key responsibilities include:

· Providing excellent customer service while giving technical assistance to clients in person, via telephone or through remote assistance software

· Providing support for third party vendor applications, systems software, local area network (LAN) connection, computer hardware (servers, printers, etc.), mobile devices, and commercial software packages

· Learning the functions and operations of new products, systems, and equipment

· Continuously striving for processes improvement to decrease turnaround time, streamline workflow and improve the overall quality of service


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