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# IT Operations Coordinator

- **Company:** ASSA ABLOY
- **Location:** Tulsa, OK, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology Operations, Microsoft Software, Office Suite, Microsoft SharePoint, Microsoft Onedrive
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=db44e979fc5dd955

## About the Role

* Associates or Bachelor's degree preferably with an IT focus
 * A minimum of 2-5 year's experience in an IT support role working with remote end users at branch offices
 * Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11
 * Excellent customer service and troubleshooting skills are required
 * Occasional travel may be required to support rollouts, corporate acquisitions and other company projects
 * Interest in an international environment
 * Knowledge of Mobile Device Management systems
 * Knowledge of working in an ITIL Based Service Desk

## Description

* Manage incoming Service Desk Incidents & Requests
 + Prioritize & categorize
 + Assign to appropriate groups & team members
 + Track progress and closure
 + Report progress weekly
 * Onboarding & Offboarding
 + Coordinate new hire onboarding tasks for IT
 + Coordinate departing employee tasks for IT
 * Request quotes & submit orders through the Dell Premier Portal
 * Enter and track IT purchase requisitions
 * Process new mobile device requests and submit orders
 * Maintain small asset inventory
 * Research and close IT vendor billing issues
 * Manage small IT-led projects
 + Create project plans
 + Provide status reports
 * Assist in establishing & maintaining IT process and procedures
 * Coordinate IT staff meetings
 + Schedule meetings
 + Send out topics for discussion
 + Track action items


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