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# CRM Functional Analyst

- **Company:** Med-El Corporation
- **Location:** Durham, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Business Software, Business Systems, Information Systems, Microsoft Dynamics CRM, Microsoft Dynamics, Software Engineering
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=78163b93d9de7ea5

## About the Role

The ideal candidate combines strong business process analysis skills with hands-on Dynamics 365 experience. They understand how CRM should support business operations, are comfortable challenging existing processes, and can translate business requirements into solutions using standard Dynamics functionality whenever possible., * 3-5 year's experience in Dynamics 365 CRM, business systems analysis, functional support, process improvement, or business application support.

 * Ability to facilitate workshops, lead discussions, and drive process improvements.
 * Additional value-added educational assets include experience working in the medical device industry, business process optimization, and organizational change management.
 * Bachelor's degree in Business, Information Systems, Business Analytics, Management Information Systems, or equivalent experience.

## Description

The CRM Functional Analyst serves as the primary business-facing advisor for Microsoft Dynamics 365 CRM. This role works closely with sales, marketing, customer care, operations, and other business teams to improve processes, data quality & usability, increase user adoption, and maximize the value of the CRM platform., This position is intended for a functional analyst who enjoys working with business stakeholders and improving processes and workflows. While the role includes hands-on Dynamics 365 configuration, it does not focus on software development, plugin development, or custom coding., * Partner with business stakeholders to understand processes, gather requirements, and recommend CRM solutions using Microsoft Dynamics 365 best practices.

 * Analyze current workflows and identify opportunities to streamline, standardize, and improve business processes.
 * Document current and future-state business processes and facilitate stakeholder alignment on proposed changes.
 * Configure and maintain Dynamics 365 CRM components, including entities, forms, views, dashboards, and workflows.
 * Monitor CRM adoption, data quality, and key performance indicators (KPIs) to measure business success.
 * Train and coach users on CRM functionality, best practices, and process compliance.
 * Develop user guides, training materials, and standard operating procedures.
 * Create and execute testing plans for system updates and enhancements.
 * Troubleshoot CRM issues and provide ongoing functional support.
 * Communicate new system features, enhancements, and process updates across the organization.


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