> Markdown version of [/jobs/ext/1450429-help-desk-analyst-tier-1-support](https://www.wearedevelopers.com/jobs/ext/1450429-help-desk-analyst-tier-1-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst Tier 1 Support - **Company:** Nesco Resource, LLC - **Location:** Scotia, NY, United States - **Salary:** $60,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Network Control, Networking Basics, Network Connections, Windows Domain, TCP/IP, Peripherals, Wireless Devices, User Administration - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2284979dc7716a03 ## About the Role * Experience troubleshooting computers, operating systems, printers, network connectivity, mobile devices, wireless devices, copiers, and scanners. * Strong working knowledge of Microsoft Windows operating systems and Microsoft Office applications in a Windows domain environment. * Familiarity with networking fundamentals such as DHCP, DNS, and TCP/IP. * Excellent verbal and written communication skills with a strong focus on customer service. * Strong problem-solving abilities and adaptability when addressing new or unfamiliar technical issues. * Ability to work independently with minimal supervision while maintaining accountability. * Willingness and ability to learn new technologies quickly in a fast-paced environment. * Valid driver's license and reliable transportation. ## Description The Help Desk Analyst provides first-line technical support for end users across the organization. This role requires a solid foundation in operating systems, application support, and basic networking concepts including DHCP, DNS, TCP/IP, Windows domains, and Microsoft 365. The ideal candidate demonstrates strong customer service skills, technical troubleshooting ability, and a strong work ethic. This position involves frequent interaction with employees across multiple departments and requires effective management of service requests through a ticketing system while delivering timely, professional technical support. Primary Responsibilities * Provide first-level technical support for issues related to computers, software, hardware, phones, peripherals, wireless devices, A/V equipment, and other technology systems. Support may be delivered in person, remotely, or through travel to company locations. * Manage and resolve help desk tickets, ensuring timely response and resolution in accordance with service expectations. * Build, maintain, and deploy desktop images to streamline workstation configuration and management. * Administer basic user account management within Active Directory and assist with Microsoft 365 mailbox issues. * Escalate complex or unresolved issues to Tier 2 support or Systems Administration teams with appropriate documentation and troubleshooting details. * Support company information security initiatives, including adherence to policies, documentation of procedures, and maintenance of system and network availability. * Follow up with users to ensure issues are fully resolved and customer satisfaction is achieved. * Participate in an on-call support rotation as required. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)