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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Power on Digital Solutions, Inc. - **Location:** Mentor, OH, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Antivirus Softwares, Microsoft Azure, Backup Devices, Remote Backup Services, Microsoft Outlook, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Network Address Translation, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), OSI Models, Lightweight Directory Access Protocols (LDAP), Microsoft Office, Microsoft Servers, Windows Servers, Print Servers, Remote Access Technology, Remote Infrastructure Management, Microsoft SharePoint, TCP/IP, Virtualization Technology, VPN Clients, Wireless Networks, Scripting, Software Troubleshooting, Firewalls (Computer Science), Vmware - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3abf997f4566c5e3 ## About the Role Local Managed Service Provider seeks a unique individual able to perform within a team environment who is highly motivated and client-minded. Implement, manage, recommend and maintain servers and workstations of many small and medium businesses in Cleveland Ohio; able to perform the duties of IT Technician Level II. Possess interpersonal skills necessary to maintain & build strong client relationships. Ability to clearly and professionally communicate both written and verbally. Enthusiastically represents available service offerings to both new and existing clients. Skills 3+ years' experience in implementation and configuration of Windows workstations and server-based environments. Other platforms a plus. Expert knowledge of: * Business-class networks: configuring, implementing, and supporting * Microsoft Windows 10/11 PC Operating Systems * Microsoft Windows Server 2016/2019 * Networking Trouble Shooting (i.e.) TCP/IP, NAT, DHCP, DNS, VPN, OSI model * VPN Client Configuration * Microsoft Office Products * Microsoft Outlook configuration and trouble shooting * 3rd party hardware and software troubleshooting * DNS troubleshooting; A, MX, CNAME record management and troubleshooting * Wireless networks * Printers in a network environment (Print Server management; LDAP integration; Remote access security and administration; user login scripting) * Enterprise level antivirus software * Troubleshooting Advanced knowledge of: * Remote Management Systems/Software/RMM Agents(Connect Wise, Kaseya) * Networking (i.e.) TCP/IP, NAT, DHCP, DNS, VPN, OSI model * Windows 10,11 * Microsoft Office 365 * Microsoft Server * Microsoft SharePoint * Microsoft Azure * Data Backup & Restoration: BDR devices, Cloud backup service * Firewalls and Networks Basic knowledge of: * Centralized mobile device management * Virtualization technologies from host to virtualized machine management and administration (Hyper-V; VMWare;) Desirables: MSCE/MCP/MCTS, A+, Network+, Security+, IT Compliance knowledge (i.e.; HIPAA, FINRA, PCI), help desk experience. Characteristics: Works independently and efficiently manages time Works with team members and provides significant contributions on projects, troubleshooting and client on boarding. Excellent written and verbal communication skills at technical and non-technical levels Pleasant, positive personality and professional appearance Attention to detail and quality of work Adept at utilizing resources and finding solutions. Passion for delivering outstanding service to customers and end users. Understands technical issues are only half the task, converting clients to raving FANs is the rest Desire to learn and demonstrate a great deal of "natural curiosity". Willingness to take responsibility for mistakes. Stable work history Ability to work independently with minimal direct supervision. Documents work in a timely and understandable narrative manner daily Requirements: Must have access to reliable Internet Connection.. Available for occasional on call and weekend hours. Personal, reliable transportation and ability to drive to multiple client locations. Occasional heavy lifting, bending, climbing, crawling, reaching., * High school or equivalent (Required) Experience: * IT support: 3 years (Required) Language: * English (Required) License/Certification: * Driver's License (Required) ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)