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# Technical Support Administrator

- **Company:** Careers In Nonprofits
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $54,080.0 - $58,240.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Software Deployment, Connectivity Problems, Office365, Peripherals, Computer Equipment, Laptops, User Administration
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fe0587a97a762b10

## About the Role

Do you have 2 years of tech support experience?, Is This Your Dream Job? The ideal candidate is an organized problem-solver with experience supporting Windows workstations, Microsoft 365, and Help Desk operations.

Our Ideal Candidate:

 * 2+ years of experience in a Service Desk, Help Desk, or IT Support role.
 * Experience supporting Windows 10 and Windows 11 operating systems.
 * Working knowledge of Microsoft 365 applications, including Outlook and Teams.
 * Experience using Active Directory for password resets, account unlocks, and basic user management.
 * Experience troubleshooting desktop hardware, laptops, printers, peripherals, software, and network connectivity issues.
 * Experience using a Help Desk ticketing system to document, track, and resolve support requests.
 * Ability to provide remote technical support and perform approved software installations.
 * Excellent troubleshooting, organizational, and documentation skills.
 * Strong verbal and written communication skills with a customer-service mindset.
 * Ability to manage multiple priorities in a fast-paced support environment., * Previous experience supporting users in a public sector, library, educational, or government environment.
 * Experience working within a structured IT Service Desk or Help Desk environment.
 * Familiarity with IT service management (ITSM) best practices.

## Description

* Serve as the first point of contact for Service Desk (Help Desk) requests via phone, email, and ticketing system.
 * Log, document, prioritize, track, and escalate support tickets as needed.
 * Provide technical support for Windows 10 and Windows 11 workstations.
 * Troubleshoot desktop computers, laptops, printers, peripherals, software applications, and network connectivity issues.
 * Support Microsoft 365 applications, including Outlook and Teams.
 * Perform Active Directory password resets, account unlocks, and basic user account administration.
 * Install approved software and provide remote technical support to library staff.
 * Maintain accurate documentation of incidents, resolutions, and support procedures.
 * Escalate complex technical issues to senior IT staff while ensuring timely follow-up.
 * Deliver professional, courteous customer service to users with varying levels of technical proficiency.
 * Assist with maintaining inventory of IT equipment and related technology assets as needed.


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