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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network & Systems Technician - **Company:** RED SHIFT RECRUITING LLC - **Location:** Colonie, NY, United States - **Experience:** Starter - **Salary:** $45,760.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Macintosh Computers, Backup Devices, Microsoft Outlook, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Microsoft Exchange Server, Internet Message Access Protocols, Issue Tracking Systems, Internetworking, Simple Mail Transfer Protocols, Windows Servers, Remote Infrastructure Management, Remote Service Software, Software Engineering, TCP/IP, Windows Desktop, Wireless Networks, Software Troubleshooting, Firewalls (Computer Science), Juniper, Information Technology, User Administration - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=423efd470ab13947 ## About the Role Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field required Experience: 1-2+ years of Help Desk, Service Desk, or Technical Support experience required, * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field required. * 1-2+ years of experience in a Help Desk, Service Desk, or Technical Support role. * Experience using ticketing systems to manage technical support requests. * Experience supporting Windows desktop operating systems, printers, peripheral devices, and Microsoft Outlook. * Strong troubleshooting, analytical, and problem-solving abilities. * Excellent verbal and written communication skills. * Ability to manage multiple priorities while working independently and as part of a team. * Experience with Microsoft 365 administration and support preferred. * Experience supporting Windows Server and Apple/Mac environments preferred. * Familiarity with Palo Alto firewalls, Juniper networking, Datto RMM, or similar remote management tools is a plus. * Knowledge of backup and disaster recovery solutions is preferred., * Windows * Windows Server * Desktop Support * Networking * TCP/IP * DNS * DHCP * Outlook * Microsoft Exchange * Apple Mac * Technical Support * RMM * Datto * IT Technician, * help desk or technical support: 1 year (Required) ## Description As a Network & Systems Technician, you'll provide technical support, troubleshoot hardware and software issues, and assist clients with Microsoft 365, Windows environments, networking, and related technologies. This role offers exposure to a broad range of systems while providing opportunities to grow your technical expertise in a fast-paced managed services environment. Responsibilities of the Network & Systems Technician will include: * Respond to technical support requests via phone, email, chat, and remote support tools. * Troubleshoot and resolve workstation, software, networking, and connectivity issues. * Support Microsoft 365 environments, including user administration and troubleshooting. * Provide technical support for Windows desktop operating systems, Windows Server environments, and Apple/Mac devices. * Assist users with Microsoft Exchange, Outlook, IMAP, SMTP, and other email-related issues. * Troubleshoot TCP/IP, DNS, DHCP, wireless networking, and internet connectivity problems. * Support firewall, security, backup, and disaster recovery technologies. * Maintain accurate support tickets and technical documentation. * Utilize remote monitoring and management (RMM) tools to support client environments. * Coordinate with vendors and internal team members to resolve technical issues. * Participate in infrastructure upgrades, technology projects, and ongoing technical training. * Deliver outstanding customer service while communicating effectively with both technical and non-technical users. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Hate organising your photos? 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