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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** PAYTIENT LLC - **Location:** Columbia, MO, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Confluence, JIRA, Bash Shell, Software as a Service, Cyber Security, Identity and Access Management, Virtual Private Networks (VPN), Python (Programming Language), Windows PowerShell, Alwayson, Scripting, Enterprise Software Applications, Okta, Slack, Gsuite, SentinelOne Expertise, User Administration, User Accounts - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2e50e73e763bc8d4 ## About the Role * Associates degree in IT, CS or related field * At least 2 years of prior work experience in a technical support or IT help-desk role with hands-on experience in user administration and basic system troubleshooting * Relevant certifications such as Google Workspace, Okta Certified Professional, CompTIA A+, ITIL Foundation Who you are: * Positive and approachable with a focus on providing exceptional support to end users. * Strong problem-solver with a proactive mindset. * Strong multitasker with the ability to manage and prioritize multiple incoming requests and ensure timely responses to user queries. * Effective verbal and written communicator with proven experience escalating issues appropriately and sharing knowledge. * Detail- oriented, ensuring accuracy in all tasks, from account configurations to documentation writing. Preferred experience: * Scripting our automation skills (such as Bash, PowerShell or Python) for repetitive administrative tasks * Knowledge of IT security principles and best practices . SOC2 compliance * Experience with SaaS applications including Zoom, Microsoft 365 * Experience with SSO authentication and application onboarding ## Description Please Note: This role is based out of our Columbia, Missouri office and requires office attendance 3-4 days/week. The IT Support Analyst will be the first point of contact for employees seeking technical assistance via Slack channels, Jira ticket queues, and email. This role requires strong problem-solving skills, attention to detail, and a customer service mindset. The IT Support Analyst will support common enterprise systems such as Google Workspace, Okta, Slack, SentinelOne, and a VPN endpoint security tool. The candidate will also perform basic user administration, assist in writing technical documentation, and escalate more complex issues as needed. What you'll do: * Monitor and Manage Slack Channels and Jira Ticket Queues * Respond promptly to end-user requests, troubleshoot basic technical issues, and escalate tickets when necessary. * Create, modify, and delete user accounts in Google Workspace, Okta, and other systems. * Assist with password resets, account lockouts, and basic user access issues. * Perform user onboarding and offboarding tasks, including configuring accounts and granting appropriate access permissions. * Troubleshoot issues related to Google Workspace, Slack, and Okta integrations. * Monitor and resolve basic endpoint security alerts through SentinelOne. * Assist users with connecting to the corporate VPN, troubleshooting basic connectivity issues,and ensuring endpoint devices are properly secured. * Draft and update standard operating procedures (SOPs), FAQs, and how-to guides for end users, ensuring they are easy to follow and technically accurate. Confluence * Interact with end users in a professional and empathetic manner. * Maintain a high level of customer satisfaction by ensuring timely and accurate resolutions. * Collaborate with senior IT staff to escalate and resolve more complex technical issues efficiently. * Proactively identify recurring issues and suggest improvements. What you'll bring: * Basic knowledge of Google Workspace administration (creating/deleting users, email configurations, basic troubleshooting). * Familiarity with identity and access management, including basic Okta user administration, password resets, and troubleshooting login issues. * Ability to manage Slack workspaces, troubleshoot common issues, and assist users with notifications, account settings, and integrations. * Basic understanding of SentinelOne or equivalent endpoint security tools to handle alerts, quarantines, and investigate potential security incidents. * Basic troubleshooting for Always-On VPN, assisting users with connectivity issues, and understanding VPN logs. * Experience managing and updating Jira tickets, categorizing issues, tracking progress, and ensuring prompt ticket resolution. * Experience creating and maintaining technical documentation, including procedures, guides, and FAQs in Confluence ## Related Videos - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)