> Markdown version of [/jobs/ext/1451456-it-service-desk-specialist](https://www.wearedevelopers.com/jobs/ext/1451456-it-service-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Specialist - **Company:** B.R.S. Inc. - **Location:** San Antonio, TX, United States - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, CompTIA Security+, Data Migration, Desktop Computing, Microsoft Desktop Optimization Pack, Video Cards, Network Interface Controllers, Tablet Computers, Peripherals, Information Technology, Laptops, Servicenow - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=38fb488a5b301dad ## About the Role * Mandatory valid CompTIA Security+ certification. * Current with desktop Microsoft Operating System and other software being utilized within DOD or Government offices, as evidenced by experience and course completion of that operating system. * At least one (1) year of experience in troubleshooting and repairing both hardware and software-related issues. * Complex and progressive experience in a Microsoft computer support environment with experience in a Microsoft customer service and support environment in a large critical environment. * Experienced in workstation maintenance and support. * Experienced in troubleshooting and repairing the standard set of peripherals for a workstation in an enterprise medical environment. * Ability to demonstrate high standards of customer support and produce high customer satisfaction. * Meet the requirements for an IAT Level II position as defined in DOD 8570-01-M. Related experience and/or education: Candidates MUST have U.S. citizenship or the ability to obtain it and pass a government background investigation. ## Description We're seeking an IT Service Desk Specialist Level I with a working knowledge of current Microsoft desktop operating systems and other software used at the Defense Health Agency (DHA) or Government offices to provide day-to-day management and support of the WPAFB desktop computing environment Duties and Responsibilities First-Line Troubleshooting & User Support * Answer IT support calls, provide walk-up desk support, and respond to user questions. * Provide desk-side and remote user assistance to resolve software and hardware problems that cannot be resolved remotely by the enterprise GSC. * Assist with first-line troubleshooting for account issues, including System Authorization Access Requests (SAAR) and Active Directory (AD). * Provide Tier II technical customer service and support to users regarding all facets of In and Out-processing. * Direct out-of-scope calls or issues that do not belong to the local site back to Tier 1 (enterprise service desk). Hardware, Software, & Touch-Labor * Provide on-site touch-labor, including the integration, configuration, and installation of authorized hardware, software, and peripherals. * Install and configure internal workstation components, such as network cards, sound cards, video cards, and other hardware expansions. * Support local technology acquisition and lifecycle management (LCM) for desktops, laptops, tablets, printers, and other IT hardware. * Prepare IT systems according to Air Force and AFMS configuration guidelines from new equipment through full lifecycle. * Perform data migration by copying all stored data and files to new equipment and verifying that all data and files are present and functional before completing a deployment. Ticket & Inventory Management * Manage the IT Service Desk queue, completing incidents, cases, and request tickets in a timely manner according to SLA performance objectives. * Acknowledge all assigned trouble tickets and ensure the customer receives correspondence within 24 hours by updating the ticket in progress or leaving detailed notes. * Document all work performed accurately within the Incident Management System (ServiceNow). * Follow established DHA procedures to request and obtain software licenses. * Keep a current, strictly accountable inventory of all equipment from the initial receipt of hardware from the Logistics Division to the return of recovered equipment. * Clearly document the old and new serial numbers of any serially numbered component that is replaced, following all procedures for equipment tracking and the return of defective parts. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Fake or News: LLMs Protect Each Other, Google Predicts Floods, and GitHub Copilot Loves COBOL - Niels Leenheer](https://www.wearedevelopers.com/videos/1860-fake-or-news-llms-protect-each-other-google-predicts-floods-and-github-copilot-loves-cobol-niels-leenheer) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Optimizing Land-Based Fish Feeding with Node-RED](https://www.wearedevelopers.com/videos/2032-optimizing-land-based-fish-feeding-with-node-red) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)