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# Technical Support Engineer (L1/Frontline Support)

- **Company:** Databento, Inc.
- **Location:** Glastonbury, CT, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Python (Programming Language), CURL, Prometheus, SQL Databases, Tcpdump, Telnet, Wireshark, Diagnostic Tools, Grafana, Perf (Linux), Bug Reporting, Sentry, Discord
- **Published:** July 26, 2026
- **Apply:** https://www.workingnomads.com/job/go/1754287/

## About the Role

* Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
 * At least 2 years of experience in technical support, QA, or engineering.
 * Working proficiency in Python.
 * Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
 * Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
 * Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus.
 * Experience at an early-stage startup is a plus.

## Description

* Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
 * Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
 * Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
 * Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
 * Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.


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