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# IT Technician

- **Company:** SPARR'S GREENHOUSE, INC.
- **Location:** Columbia, MD, United States
- **Experience:** Starter
- **Salary:** $45,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Cyber Security, Microsoft Software, Role-Based Access Control, Internet Protocol Telephony, Office365, Microsoft InTune, Information Technology, Network Support, User Administration
- **Published:** July 26, 2026
- **Apply:** https://www.careerjet.com/job/us3294b7f59fffa06927801b08a90c2835/eaa

## About the Role

* Understanding of User administration (i.e., RBAC)
 * Excellent communication and customer support skills
 * Computer break/fix/upgrade
 * Windows 10
 * Ability to diagnose and resolve basic IT technical issues
 * Experience with Microsoft Technology Stack (Windows, AD, O365, Intune)
 * Identifies, researches, and resolves technical problems
 * Help Desk Support software experience
 * Inventory control
 * Good understanding of computer systems, mobile devices, and other tech products
 * Candidates must be able to obtain and maintain a Public Trust clearance.
 * Candidates must have lived in the United States 3 out of the past 5 years.

PREFERRED EXPERIENCE:

 * Apple OS X
 * Windows 11
 * Corporate VoIP phone systems
 * Physical access systems, * 0-3 years of IT support
 * College degree preferred
 * Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL

## Description

* Provide Tier 1 and 2 support
 * User account management
 * Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)
 * Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments
 * Set up and install workstation hardware, and software for end-users
 * Provide remote end-users support to employees
 * Operation of assigned IT systems
 * Create knowledge base articles
 * End user support
 * Support of facility physical security systems
 * Enforce IT and security procedures and policy
 * Network support experience
 * Support of IT security
 * Other duties as assigned, MANTECH seeks a motivated, career and customer-oriented Phone Technician to join our team in McLean, VA. In this role, you are responsible for the installation, maintenance, and su…
 + 18 days ago, MANTECH seeks a motivated, career and customer-oriented Phone Technician Lead to join our team in McLean, VA. In this role, you are responsible for the installation, maintenance, a…
 + 18 days ago
+


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