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# Information Support Specialist I

- **Company:** American Heritage Credit Union
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Salary:** $44,242.0 - $48,402.0
- **Contract:** Permanent contract
- **Skills:** Databases, Microsoft Office, Microsoft Software, Computer Equipment
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8e7d0d6d5440f6e2

## About the Role

* At least two years of experience of troubleshooting PC issues involving hardware and software problems. Experience with Microsoft products also required.
 * Requires education equivalent to two years of college or an Associate's degree in a computer related field, or equivalent work experience.
 * Work requires advanced working knowledge of Symitar, MS Office, MS ProjectWindows.
 * Work requires extensive knowledge of computer hardware and software, particularly Microsoft and Symitar products.
 * Requires judgment to apply broader aspects of established practices to situations, which go beyond clear, concise guidelines.

## Description

* Professional, well-developed interpersonal skills essential for servicing members and staff while projecting a positive image as a representative of the Credit Union.
 * Maintain BytePro, PCFS, and Closer's Choice system databases, printers, and software.
 * Perform daily Symitar functions including ACH processing, share draft processing, MasterCard processing, STAR processing. Set up all overnight processing.
 * Maintain Symitar system databases, printers and software.
 * Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
 * Interview user to collect information about problem and lead user through diagnostic procedures to determine source of problem.
 * Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to technical staff.
 * Setup and perform the month-end process.
 * Maintain constant communication with STAR/InterPro system.
 * Set up and run computer-generated reports.
 * Maintain constant communication with third-party vendors (e.g. FIS, Interpro, Symitar).
 * Maintain current hardware/servers (e.g. Online Teller, Vysym, Symitar).
 * Create and maintain documentation.
 * Ability to work offsite or remotely without direct support.


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