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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Administrator / Help Desk Support - **Company:** Wostmann & Associates, Inc. - **Location:** Juneau, AK, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Software Applications, Cloud Storage, Cyber Security, System Configuration, Data Integrity, Storage Area Network (SAN), Software Engineering, Web Applications, Backup and Restore, Google Cloud, Information Technology, Gsuite, Vmware - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=997e65812c6e1ebe ## About the Role * Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience. * 3-5 years of experience in systems administration, help desk support, or a related IT role. * Hands-on experience with software release management, patching, and system upgrades. * Experience performing system backups, recovery, and data integrity monitoring. * Experience supporting network, desktop, and web-based application environments. * Familiarity with Storage Area Network (SAN) administration and information technology security practices. * Ability to learn new systems, tools, and processes quickly in a dynamic IT support environment. * Ability to pass a standard background investigation required for client facility access. Soft Skills * Strong problem-solving and critical-thinking skills, with the initiative and creativity to identify pragmatic, results-oriented solutions. * Excellent communication and relationship-building skills, with the ability to coordinate effectively across technical and non-technical audiences. Preferred Qualifications * Experience providing IT support in a government or highly regulated environment. * Experience administering virtualized server environments and/or Google Cloud Platform services (e.g., VMware, Google Workspace, Cloud Storage). * ITIL Foundation certification or equivalent IT service management training. * Experience using IT service management or ticketing platforms to track and resolve support requests. * Prior experience as a contractor or consultant. ## Description We are looking for a Systems Administrator / Help Desk Support professional to join our team in support of our state and federal clients. This full-time position is based onsite in Juneau, providing help desk and systems administration support across network, operating systems, desktop applications, web-based applications, storage area networks, and IT security. Depending on the engagement, job duties may include: * Respond to help desk tickets, phone calls, and emails from client staff, coordinating with the client's IT division to resolve technical issues. * Install new software releases, operating system updates, and patches; evaluate and resolve software-related problems. * Perform system backups and recovery, and monitor system configuration to maintain data integrity. * Provide support across network, desktop, and web-based application environments. * Support Storage Area Network (SAN) administration and troubleshooting. * Assist with IT security tasks, including monitoring and resolving security-related issues. * Document, track, and monitor tickets to ensure timely resolution. * Coordinate with client technical contacts and the client's IT division on task requests and priorities. ## Related Videos - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Cloud Run- the rise of serverless and containerization](https://www.wearedevelopers.com/videos/106-cloud-run-the-rise-of-serverless-and-containerization) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)