> Markdown version of [/jobs/ext/1451953-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1451953-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CYNET SYSTEMS INC. - **Location:** Minneapolis, MN, United States - **Salary:** $47,840.0 - $58,240.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, IMac, Apple Mac Systems, Software Documentation, Desktop Computing, Software Engineering, Enterprise Software Applications, Office365, Software Troubleshooting, Laptops, Servicenow - **Published:** July 26, 2026 - **Apply:** https://www.careerjet.com/jobad/us90e4ed4fe0eb4b7009014af9572d0a6f ## About the Role * 1+ years of experience in enterprise deskside or IT support environment. * Hands-on experience with ServiceNow or similar ITSM tools. * Knowledge of Windows OS, laptops, mobile devices, and enterprise applications. * Knowledge of Mac OS, laptops, mobile devices, and enterprise applications. * Experience working in SLA-driven support environments. * Customer-focused with excellent communication skills., * Experience supporting large enterprise environments. * Familiarity with endpoint management tools and device imaging. * Exposure to ITIL processes (Incident, Problem, Change Management). Skills: * Strong troubleshooting and problem-solving ability. * Ability to manage multiple tickets in a high-volume queue. * Strong prioritization and time management skills. * Ability to work independently and collaboratively., Job Overview: Pay Range $20hr - $25hr Requirement/Must Have: 5+ years of experience in desktop support. Responsibilities: Provide on-site technical support and troublesho… ## Description * Manage and resolve incidents and service requests using ServiceNow ITSM platform. * Accurately log, categorize, and update tickets with required details throughout the lifecycle. * Prioritize tickets based on business impact and urgency, ensuring SLA compliance. * Escalate issues to appropriate resolver groups when required. * Monitor assigned queue and maintain ticket ownership until resolution. * Provide deskside and remote support for laptops, desktops, docking stations, and mobile devices, including both Windows and Mac OS devices. * Support Microsoft 365 applications and enterprise tools. * Troubleshoot hardware and software issues and restore service quickly. * Deliver high-touch support aligned with customer experience expectations. * Perform IMAC activities (Install, Move, Add, Change) for end-user devices. * Support Joiner/Mover/Leaver (JML) processes, including new hire onboarding, equipment refreshes, and user offboarding. * Image, configure, and deploy devices using standard enterprise builds. * Act as onsite IT point of contact for end users and local business units. * Provide 'smart hands and eyes' support for infrastructure teams (network, server, telephony, printers). * Coordinate with Service Desk, engineering, and vendor teams for issue resolution. * Support hardware break/fix, vendor repairs, and logistics coordination. * Meet or exceed defined ServiceNow SLAs, including incident response times and resolution timelines. * Maintain high ticket quality and documentation standards. * Document troubleshooting steps, fixes, and processes in knowledge base. * Identify recurring issues and support root cause analysis. * Monitor ticket trends and recommend process or service improvements. * Contribute to operational documentation and service communications., At , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. 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