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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Command Center Specialist II - **Company:** BINGHAMTOM UNIVERSITY - **Location:** Jacksonville, FL, United States - **Experience:** Experienced - **Salary:** $57,200.0 - $95,306.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Systems Engineering, Linux, Local Area Networks, Red Hat Enterprise Linux, Ansible, Runbook, Wide Area Networks, Zenoss, Enterprise Software Applications, NetScout, Splunk, Cisco, Servicenow, Vmware - **Published:** July 26, 2026 - **Apply:** https://www.themuse.com/jobs/grainger/global-command-center-specialist-ii-6577a2?utm_source=uconnect ## About the Role * High School Diploma/GED or equivalent experience preferred * Bachelor's Degree College degree in Computer Science preferred * 2+ years experience working in a Network Operations Center or Command Center environment required * 2+ years experience working with 24X7 highly-available infrastructures including Unix, Linux, Windows, VMware, EMC SAN storage, and Cisco LANs and WANs required * 2+ years experience troubleshooting enterprise systems and networks required * Any experience with Automation tools such as Ansible would be a plus * Experience with ITSM tools (ServiceDesk, Service-Now, Remedy, and etc.) * Experience with IT event monitoring and scheduling tools (i.e.& Netscout, Zenoss, Splunk, Redwood, etc.) * Ability to effectively prioritize and execute tasks appropriately, on time and to a high standard * Ability to thrive in a team-oriented, fast-paced environment with ability to work on multiple deliverables * Strong problem-solving and analytical skills * Good documentation skills in creating run-books, and follow run books created by others and execute actions necessary to fix the issue at hand * Decent knowledge on how cloud platforms work. * Experience in identifying the gaps in the process and documentation related to monitoring activities. * CCNA - Cisco Certified Network Technician preferred * CCNP - Cisco Certified Network Professional preferred * Microsoft IT Professional (MCITP) preferred * Microsoft Certified Systems Engineer (MCSE) preferred * VCP preferred * Red Hat RHCSA or RHCE preferred * OSCA preferred or * OSCSA preferred * EMCSA preferred * ITILv3 Foundation certification preferred * MIS preferred ## Description This role involves the handling and resolution of escalated events, incidents and problems across Grainger's Enterprise IT landscape including production networks, systems and major applications; assisting and in maintaining the highest level of system availability and performance; ensuring that all service level objectives are met; and working and Level 2/3 engineers to quickly restore planned and unplanned Grainger IT services outages. PLEASE NOTE: This is a Hybrid role (at least 1 or 2 days a week onsite) that requires all candidates to be based full time in the Jacksonville, FL area willing and able to work the 1st shift from 6.50 AM to 3.20PM EST. This position also requires one weekend day, either Saturday or Sunday (flexible on which day) coverage, no exceptions. NO VISA SPONSORSHIP IS AVAILABLE AT THIS TIME. You Will: * Enter the 5-10 principal duties & responsibilities here (no more than 10) * Resolve IT service events, incidents and problems escalated by Level 1 GCC Coordinators * Ensure IT service availability and performance goals and objectives, outlined in SLAs and OLAs are met on a consistent and continual basis * Assist and mentor Level 1 GCC Coordinators in proactively monitoring Grainger IT environments to prevent the occurrence of incidents and problems * Follow, execute, and maintain runbooks to resolve application incidents * Ability to navigate through monitoring dashboards such as Splunk and Dynatrace to analyze application issues * Follow and execute incident, problem, request, release, change, knowledge and continuous improvement processes * Collaborate with GCC staff, vendors and stakeholders to assess severity and scope of events and incidents in order to prioritize resolution * Contribute to the creation and maintenance of GCC standard operating procedures and knowledge articles used by the GCC staff * Develop and document workarounds that quickly restore IT service * Support problem management process to prevent recurring events and incidents ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)