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# End User Support Technician

- **Company:** Intersoftkk, Inc.
- **Location:** South San Francisco, CA, United States
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple IOS, Microsoft Office, System Center Configuration Manager, Wi-Fi Technology, Network Routers, Servicenow
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cdf8987973330fe3

## About the Role

Skillset: Must have Apple OS experience in addition to Windows. 50% of supported customer base uses Macintoshes.

## Description

* Hands on Imaging a system
 * The knowledge of ServiceNow is mandatory.
 * Apple Machitosh 50% users
 * How to add computer to a domain
 * Network related Printer issues
 * Voice related meeting room issues, like no voice on the laptop for a user in meeting
 * TS issues like User Laptop is not powering on
 * TS issues like Connecting laptop or Desktop to Docking station and what TS can be done of not connected
 * What about SCCM
 * Knowledge of Active directory
 * Knowledge to TS Wi-Fi Connectivity issues
 * Hardware replacement of Desktop or Laptop motherboards, Cards and other accessories
 * You should be aware of the laptop/desktop models you have supported like Dell OptiPlex, Dell Latitude
 * Knowledge about Office 365
 * Wi-Fi Connectivity Issues
 * Rack & Stack
 * Migrations from Win 7 to Win 10 or 11
 * Knowledge of Operating Systems
 * TS Handheld mobile device by users
 * Knowledge about Routers and Switches
 * Parts shipping and ware house coordination

Rates Offered:

 * The rates offered are between 20$-26$Hr/Day, whenever the support is requested.

Hours:

Monday-Friday 8am-5pm local time


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