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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Support Specialist - **Company:** PENDA AIKEN INC - **Location:** Albany, NY, United States - **Contract:** Temporary contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Adaptable Database Systems, Microsoft Outlook, Databases, Data Architecture, Data Auditing, Data Dictionary, Data Integrity, R (Programming Language), Python (Programming Language), Microsoft Office, Microsoft SharePoint, SQL Databases, Tableau (Software), Information Technology, Data Analytics, Data Pipelines - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cf035b3eb9e7c7d6 ## About the Role * Technical Skills: Excellent working knowledge of Microsoft Office, specifically Outlook, Access, Word, Excel, and SharePoint. Ability to work effectively with electronic databases. * Communication: Excellent verbal and written communication skills, including the ability to walk through complicated technical ideas or tasks with individuals without an IT background. * Core Competencies: Strong attention to detail, strong problem-solving abilities to triage technical issues, and the ability to work both independently and collaboratively within a team., * Education: Bachelor's degree in a relevant field. * Experience: Experience working in a fast-paced setting with the ability to multi-task in complex databases, as well as experience effectively communicating with consumers, providers, and staff. * Data & Analytics: Experience creating and maintaining a data dictionary and mapping existing databases. Knowledge or experience in SQL, Python, R, or Tableau is a plus. ## Description Penda Aiken Inc. is a staffing firm located in Brooklyn, New York. Our client is a New York State Agency and is looking for a detail-oriented Computer Support Specialist to join the Office of Aging and Long-Term Care (OALTC) within the Center for Data Architecture, Intelligence & Support (DAIS). This role will assist with activities related to health care facility data collection, maintain and run data pipelines, act as a liaison with ITS, and serve as the primary technical and administrative interface for organizational survey initiatives., * Survey Lifecycle Tasks: Execute the opening and closing of online surveys according to established timelines; coordinate and validate survey logistics to ensure live/closed statuses accurately reflect schedules. * Provider Communication & Compliance: Proactively manage provider outreach, including notifications of survey availability; monitor and communicate with non-responding providers to ensure high participation rates. * Data Quality Assurance (QA) & Integrity: Conduct comprehensive reviews of survey submissions to identify data anomalies and inconsistencies; perform triage and coordination for Quality Control; report non-responder status and data integrity metrics to leadership. * Technical Support & Stakeholder Coordination: Act as the liaison between end-users and IT services (ITS) to submit and track requests; communicate critical system issues, technical errors, or data anomalies to Data Analysts immediately. * Policy Compliance: Adhere strictly to all DAIS policies, principles, and standard operating procedures (SOPs) regarding data collection, processing, privacy, and reporting. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [A walkthrough on Responsible AI Frameworks and Case Studies](https://www.wearedevelopers.com/videos/509-a-walkthrough-on-responsible-ai-frameworks-and-case-studies) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone) ## Related Articles - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Dev Digest 129 - Now that's what I call private data!](https://www.wearedevelopers.com/magazine/468-dev-digest-129-now-that-s-what-i-call-private-data) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)