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# Product Support Administrator

- **Company:** * Arrow
- **Location:** Cleveland, OH, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, IBM System I, Data Integrity, Microsoft Office, Netsuite, Oracle (Applications), Salesforce.Com, SAP (Applications)
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1ffd8322aff08da0

## About the Role

* High school diploma or equivalent; Associate's or Bachelor's degree a plus
 * 1-3 years of experience in order entry, data entry, or customer service
 * Proficient in Microsoft Office (especially Excel) and order management software (e.g., AS400, SAP, NetSuite, Oracle, etc.)
 * Excellent attention to detail and organizational skills
 * Strong written and verbal communication skills
 * Ability to multitask and prioritize in a fast-paced environment
 * Experience with AS400 systems or salesforce platforms is preferred, * Prior experience in manufacturing, distribution, or e-commerce industries
 * Familiarity with inventory and supply chain processes
 * Basic understanding of invoicing, shipping, and customer service workflows

## Description

The Product Support Administrator is responsible for accurately entering customer orders into the company's system in a timely and efficient manner. This position requires attention to detail, strong communication skills, and the ability to work under pressure while maintaining a high level of accuracy. The role may also include verifying order information, manage order changes, and coordinate with internal departments to ensure customer satisfaction., * Accurately enter customer orders into AS400 and Lansa Systems

 * Review orders for accuracy, completeness, and pricing
 * Communicate with customers, sales reps, and internal departments to resolve any order-related issues
 * Monitor and update orders / lease status in the system
 * Maintain digital and/or physical order records
 * Respond to inquiries regarding order status, delivery dates, and backorders
 * Collaborate with shipping, inventory, and production teams to ensure timely order fulfillment
 * Process ROs according to Arrows return Policy for distributors, field engineers and external customers using salesforce.
 * Maintain a high level of data integrity and confidentiality
 * Meet daily, weekly, and monthly order processing deadlines


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