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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support Technician - **Company:** Caci Inc - **Location:** United States (Remote available) - **Salary:** $53,100.0 - $106,300.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cyber Security, System Configuration, Desktop Computing, Domain Name System (DNS), Electronic Mailing, Systems Analysis, Virtual Private Networks (VPN), Microsoft Office, Network Connections, Azure Active Directory, Service Pack, Software Engineering, TCP/IP, Wide Area Networks, Computer Network Technologies, Office365, Information Technology, Laptops, Network Server, Software Version Control, Vmware - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4504a5a1e8d820c4 ## About the Role Required: * Up to 1 year experience as a Support Technician Tier 2, solving IT hardware and software problems. * Associate or Vo-tech Training in Information Technology or related field. * Problem-solving skills and the ability to develop alternative solutions. * Ability to establish and maintain effective working relationships with other others, work under general supervision. * Create knowledge base articles. * Display a commitment to quality and strong multi-tasking skills. * Experience configuring and administering Microsoft Office 365; exposure to Microsoft Azure AD a plus. Or - Experience with * Active Directory, Azure AD, Group Policy, and O365. * Knowledge of mobile devices and network technologies of LAN, WAN, VPN, DNS, and TCP/IP. * Hardware troubleshooting experience (Dell) in a Windows environment. * Good attention to detail and strong writing skills. * Team-oriented and skilled in working within a collaborative environment. * Ability to lift and carry a minimum of 30lbs. * Extensive walking may be required. * Established and productive individual contributor * Works with general supervision ## Description As the IT Desktop Support Technician, you are responsible for resolving IT hardware and software issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications. Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects. Maintains all configuration documentation for assigned infrastructure, * Offering desktop computer support to all CACI employees through use of remote-control tools. * Re-image, configure, install, and support desktop computers, laptop computers, printers, monitors, and other general peripherals to local and remote employees. * Safeguard computer data during all support transactions. * Troubleshoot hardware and software issues with the use of remote-control tools. * Support Microsoft Office 365, VDI (VMware) and Active Directory products. * Work closely with internal and external IT support teams. * Create, track and document small package shipments (laptops and peripherals). * Follow customer service best practices during phone and email communications while following information security policies. * Effectively document support procedures. * Document support notes and progress in incident management system. * Adhere to established service level agreements (SLA). ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)