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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Tier 2 Technician - **Company:** Rocking Horse Community Health Center - **Location:** Springfield, OH, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Hard Disk Drives, Networking Hardware, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Transport Layer Security, Network Server - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fddca3821f1bc5ac ## About the Role High school diploma or (GED) is required, and at least Two (2) years of experience or an associate's degree or higher in related field. Certifications such as CompTIA A+, MCSE, VCP, or CISSP are recommended. Must have Current Ohio Driver's License and acceptable driving record as occasional travel to other RHCHC locations are Required. The ability to work under pressure in a fast-paced environment is required. Education and/or Experience: High School diploma or general education degree (GED) and at least Two (2) years of experience or an associate's degree or higher in related field or minimum of two years related experience and or training. Communication Skills: Ability to listen to or read and comprehend instructions and correspondence from others. Ability to convey technical information in a clear and concise manner utilizing jargon-free language to help users understand the solutions provided to them. Mathematical Skills: Ability to compute and interpret basic mathematical and statistical information. Ability to comprehend, compute and interpret cost-benefit analysis and similar mechanisms to assist in decision making processes. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or verbal instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer skills: To perform this job successfully, an individual should have basic knowledge of: * TCP/IP Network topologies, including VLANs and WAN/LAN * DNS, DHCP, Email, HTTP, and SSL * Active Directory structures, Group Policy Objects, DHCP scopes and DNS entries * Mac, Linux, and Windows operating systems * Repair, troubleshooting, deployment, and compliant liquidation of computers, hard drives, servers, networking equipment and more Certificates, Licenses, Registrations: Certification such as CompTIA A+, MCSE, VCP, CISSP are recommended. A current driver's license and an acceptable driving record. An individual who poses a direct threat to the health and safety of himself/herself or others in the workplace will be deemed not qualified for this position. Other Skills and Abilities: The duties of this position are performed within the mission, vision, and values as defined by the Board of Directors. Must demonstrate an understanding of the role of Federally Qualified Health Centers as a safety net for all persons without regard for their ability to pay for services; appreciate patient-centered care in a medical home; and be committed to quality, comprehensive services through a team approach. 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