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# Help Desk Technician

- **Company:** DEX IMAGING
- **Location:** Tampa, FL, United States
- **Experience:** Experienced
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Networking Basics, Network Connections, Software Systems, Peripherals
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f5a5c1e4216ab95d

## About the Role

* Familiarity with basic networking concepts
 * Strong knowledge of PC and Mac environments, printers, scanners, computer peripherals, mobile devices, etc.
 * Strong written and verbal communication skills
 * Strong customer service skills
 * Strong troubleshooting skills

Experience

 * 2+ years of related experience and/or training, or equivalent combination of education and experience
 * Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus, * Typically requires a high school diploma
 * Must pass a criminal background check
 * Must be able to commute to our Tampa office

## Description

We are seeking a motivated and reliable Help Desk Technician to provide technical support for a range of MFP IT-related hardware and software systems. The ideal candidate will serve as a key point of contact for end users, delivering timely and effective troubleshooting and support services., * Diagnose and troubleshoot MFP-related IT issues, including: print driver installation, scan to folder/email configuration, network connectivity troubleshooting, etc.

 * Accurately log, track, and resolve service requests using e-Automate ticketing software.
 * Maintain strong time management and prioritization skills to handle multiple tasks simultaneously.
 * Follow established procedures and documentation to ensure consistent and efficient issue resolution.
 * Communicate technical solutions clearly and effectively to non-technical users.


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