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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Aerometals, Inc. - **Location:** El Dorado Hills, CA, United States - **Experience:** Experienced - **Salary:** $62,400.0 - $76,960.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Microsoft SQL Server, Windows Servers, Networking Basics, Windows PowerShell, Remote Service Software, Microsoft SharePoint, TCP/IP, Backup and Restore, Windows Desktop, Software Licensing, Peripherals, Information Technology, Network Server, User Accounts - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=547e173c034ad544 ## About the Role Education: Associates in Information Technology or equivalent experience, * Excellent verbal and written communication. * Ability to prioritize multiple tasks independently. * Familiarity with supporting Windows 10/11. * Basic networking knowledge (TCP/IP, DNS, DHCP). * Familiarity with Active Directory and Microsoft 365. * Ability to lift up to 40 pounds, crawl under desks, and be server rooms as necessary. * Experience with Hyper-V manager, PowerShell, SQL Server, SharePoint, JobBOSS , and /or remote support tools is a plus. Experience: 3 years in IT support ## Description Aerometals is seeking a versatile IT Support Technician to join our IT department. This position is ideal for someone who enjoys wearing many hats and working in a fast-paced environment. The successful candidate will be a proactive problem solver who enjoys helping people, learning new technologies, and taking ownership of a wide variety of IT responsibilities. If you are looking to assist with desktop support, servers, Microsoft 365, cybersecurity, and IT projects, this is a job for you. This position will offer an excellent opportunity to expand you technical skills while making a meaningful impact to the Aerometals team! The ideal candidate should be able to demonstrate the ability to: * Provide first and second-level technical support to approximately 180 employees. * Troubleshoot windows desktop and laptop issues. * Resolve hardware, software, networks and application issues. * Install, configure, and maintain PCs, printers, mobile devices, and peripherals. * Document issues and resolution in the help desk system. * Maintain user access to business applications. * Process new hire, transfer, and termination requests. * Configure email accounts, security groups, and permissions. * Create, modify, and disable user accounts in Active Directory and Microsoft 365. * Assist with administration of: Windows Server, Active Directions, Group Policy, Hyper-V, Microsoft 365, File and printer servers, DNS/DHCP, and backup systems. * Manage software licensing. * Prepare and deploy computers. * Maintain IT inventory and coordinate hardware repairs and warranty services. * Assist with cybersecurity initiatives, Windows updates and patches, endpoint protection, security best practices, and awareness efforts. * Participate in a variety of IT projects including pc refreshes, networks upgrades, server migrations, office technology improvements, and process automation. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)