> Markdown version of [/jobs/ext/1452596-it-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1452596-it-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Support Specialist - **Company:** Johnstone Supply - **Location:** Grand Prairie, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Online Services, Collaborative Software, Microsoft Office, ServiceNow IT Service Management, Peripherals, Information Technology, Application Client, User Accounts - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=679138519c058db8 ## About the Role * High school diploma or GED and 6 months to a year of technical higher education preferred; at least 1 year of experience in customer service or related field; or equivalent combination of education and experience. * Prior IT Support and basic printer/peripheral device troubleshooting experience helpful. Certificates, Licenses, and Registrations: * No certificates, licenses, or registrations are required for this role. Technical Knowledge, Skills, and Abilities: * Knowledge of hardware and software in use within the organization, including PCs, client software, printers, copiers, etc. * Working knowledge of client operating systems, including Windows 10 and Windows 11. * Working knowledge of Microsoft Office and Microsoft 365 services. Process Knowledge, Skills, and Abilities: * Experience using IT ticketing systems to manage work. * Experience with supporting workstations in an IT environment. * Proficiency with logical and systematic problem solving. Communication, Skills and Abilities: * Communicates effectively with technical and non-technical people. * Works with a customer focused, "can do" approach. * Builds and maintains positive relationships with individuals at all levels of the organization. ## Description The IT Technical Support Analyst serves as the first point of contact for end-user technical support and IT Service Delivery. The role supports the organization's technology environment by troubleshooting incidents, fulfilling service requests, documenting solutions, and escalating complex issues to higher-level support teams as needed. The ideal candidate possesses strong customer service skills, technical aptitude, attention to detail, and a desire to continuously improve. * Provide timely, professional, and high-quality customer service to users by responding to various computer technology-related needs. * Process IT Support requests, utilizing the IT ticketing solution. Continually monitor ticket progress and drive to resolution. * Troubleshoot and resolve issues related to Windows and macOS endpoints, user access, M365 applications, email and collaboration tools, printers and peripherals, and basic network connectivity. * Deploy and manage company workstations according to standards. * Provide first-level application triage and support to internal users. * Participate in cross-functional processes to manage user accounts and appropriate user access. * Maintain accurate internal documentation, including procedures, standards and knowledge articles. * Support the organization's Change Management and ITSM processes. ## Related Videos - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)