> Markdown version of [/jobs/ext/1453052-hybrid-technician-installation-tier-2-technical-support](https://www.wearedevelopers.com/jobs/ext/1453052-hybrid-technician-installation-tier-2-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Hybrid Technician: Installation & Tier 2 Technical Support - **Company:** Vermont ISP Operating Company - **Location:** Royalton, VT, United States - **Salary:** $58,240.0 - $60,320.0 - **Contract:** Permanent contract - **Skills:** Monitoring of Systems, Network Administration, Signal Integrity, Wi-Fi Technology, Internet Protocol Telephony, Computer Network Operations, 3-tier Architectures - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a3e4cdab03eefff4 ## About the Role * Comfortable working at heights, in attics/basements and outdoors in varying conditions * Valid driver's license and clean driving record * Strong communication skills and a customer-first mindset * Ability to lift at least 50 lbs * Continuously working on developing technical skills * Team-player mentality and ability to work occasional overtime based on the needs of the organization WORKING CONDITIONS * Normal office environment with moderate exposure to noise, dust, and temperature * Ability to travel to locations within our network, outside of the office * Position requires use of telephone, keyboard, and monitor to perform regular functions of the job ## Description * Handles escalations from Tier 1 support, providing advanced troubleshooting for FTTH services, ONTs, routers, WiFi systems * Manages VOIP systems/features and network performance issues * Performs remote diagnostics using ISP tools, monitoring systems and network management platforms * Analyzes fiber light levels, signal integrity, and provisions data to identify service-impacting issues * Supports network operations with outage triage, ticket escalation, and documentation * Assists with customer equipment configuration, including router setups, remote installations, disconnections, rate changes and mesh WiFi deployments * Collaborates with Tier 3 and OSP to resolve complex or recurring service issues * Performs residential and business FTTH installations, including ONT placement, indoor fiber/CAT6/BBU cable routing, splicing (if applicable) and CPE setup * Conducts on-site troubleshooting for service degradation, fiber damage, WiFi performance issues and equipment failures * Uses OTDR, power meters and other fiber testing tools to validate and certify fiber connection * Completes field repairs including, but not limited to, connector cleaning, basic splicing, line relocates and replacements * Educates customers on equipment, service features and best practices for home and small business network performance * Maintains accurate documentation of tickets, field work, test results and customer interactions * Follows safety protocols and installation standards for aerial, underground and in-home fiber work * As required, participates in on-call rotations for after-hours escalations or emergency field dispatches * Coordinates and prepares shipment of packages for customers, ensuring all materials required for self-installation of replacement units are included and accurate * Maintains organized workflows to support timely delivery and customer satisfaction * Verifies resolutions with customers * Tracks inventory levels with precision, performing regular counts and audits * Notifies the Installation Manager proactively when stock is low or new orders are needed to prevent shortages * Performs a variety of administrative and office tasks, including running errands and assisting others departments, as needed * Adapts to shifting priorities to contribute to smooth daily operations across the organization * Proactively identifies and recommends process and tool improvements, with the goal of happy customers, and maximizing first-contact problem resolution. ## Related Videos - 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