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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Tech - **Company:** South College of Tennessee, LLC - **Location:** Marietta, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Antivirus Softwares, Apple Products, Apple Mac Systems, Desktop Computing, Issue Tracking Systems, Knowledge Management, Network Security, Microsoft Office, Networking Cables, Windows Remote Assistance, Network Switches, Peripherals, Computer Equipment, Information Technology, Laptops, User Administration - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7d507a0ffbb73a0a ## About the Role * Associate degree in Computer Science or equivalent experience Experience * 2+ years of overall IT experience * 2+ years' experience supporting Microsoft Windows and Apple Mac OS environment * 2+ years' experience supporting Microsoft Office applications * Knowledge of network security practices and Antivirus software * Exceptional analytic and problem-solving skills * Self-motivated and able to work across diverse technical and non-technical teams * Good written, verbal and interpersonal communication skills * Exceptional Customer-oriented attitude * ITIL (foundational level, but exposure to more detail than foundation is often necessary) Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Walking, lifting, manage use of technology, equipment operation. * Must be able to utilize standard office equipment, i.e. desktop computer, monitor, keyboard, and telephone system. * While performing the duties of this job, the employee is regularly required to talk or hear. * This is largely a sedentary role; however, some filing is required. * This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. ## Description The IT Support Tech is sharply focused on providing enterprise level technical support for South College remote and onsite users. The ideal candidate will work afternoons/evenings Monday-Friday. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistance., * Document incoming helpdesk requests using internal ticketing system * Install, repair and maintain desktop and laptop computers, peripherals and related systems * Provide end user support via remote assistance, in person and telephone. * Support and enforce company information policies and procedures. * Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone * Assist in maintaining hardware and software inventory for asset management. * Install and support AV equipment for classrooms, conference rooms and auditoriums * Demonstrate broad knowledge of technology principles, practices, and procedures * Self-manage in a way that allows flexibility to support multiple tasks at any given time * Assist in updating support documents within knowledge management for the IT Services team, as well as end users * End-user Account Management * Build and maintain relationships across departments * Other duties may be assigned ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Lessons from Steve Jobs - Learnings from the Past for the Future](https://www.wearedevelopers.com/videos/1021-lessons-from-steve-jobs-learnings-from-the-past-for-the-future) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Startups Cloning Humans, Angry AI Bloggers, and Robotaxi Chaos - Christian Trummer](https://www.wearedevelopers.com/videos/1853-startups-cloning-humans-angry-ai-bloggers-and-robotaxi-chaos-christian-trummer) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)