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# IT Desktop Support

- **Company:** Crown LTD
- **Location:** Redding, CA, United States
- **Salary:** $45,760.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Microsoft Office, Networking Basics, Network Connections, Windows Desktop, Peripherals, Information Technology, Laptops, Hardware Infrastructure, User Administration
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=514b7e0709a25ccb

## About the Role

We are seeking a dedicated Windows Help Desk Technician to provide technical support within our IT team. This is an excellent entry-level opportunity for individuals looking to expand their knowledge and experience in IT support. The ideal candidate will have some experience with troubleshooting Windows systems and a passion for solving technical issues., * A basic understanding of Windows operating systems (Windows 10/11) and Microsoft Office suite.

 * Familiarity with general IT concepts such as hardware components, software installation, and basic networking.
 * Strong troubleshooting skills with the ability to identify common technical issues.
 * Good communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
 * Eagerness to learn and grow in the IT field with guidance from senior team members.

Preferred:

 * Familiarity with Active Directory (user account management) and basic networking concepts.
 * Completion of an IT-related certification (e.g., CompTIA A+ or equivalent).

Qualifications:

 * 6 months to 1 year of experience in a help desk or similar IT support role.
 * High school diploma or equivalent (Associate's degree in IT or related field is a plus).
 * Passion for technology and helping users resolve technical issues.

## Description

* Provide basic help desk support for Windows systems, including desktops, laptops, and peripherals.
 * Assist with diagnosing and troubleshooting common hardware and software problems.
 * Guide users through simple technical resolutions over the phone, email, or in person.
 * Perform basic installations, configurations, and updates of Windows operating systems and applications.
 * Create and maintain accurate documentation of support requests and resolutions.
 * Escalate more complex issues to senior IT staff as needed.
 * Assist with password resets, printer setups, and network connectivity troubleshooting.


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