> Markdown version of [/jobs/ext/1453429-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1453429-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** OpenAI Inc. - **Location:** Seattle, WA, United States - **Salary:** $126,006.0 - $224,994.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Apple Mac Systems, Network Troubleshooting, Microsoft Office, Azure Active Directory, Microsoft InTune, Information Technology, Slack, Atlassian Tools, Casper Suite, Gsuite - **Published:** July 26, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/82761215/1 ## About the Role * Have strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products. * Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions. * Excel at troubleshooting and problem-solving within Mac and macOS environments, ensuring smooth operations for users. * Have experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes. * Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement. * Exhibit precision and attention to detail in your work, consistently delivering high-quality results. * Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences. * Are proactive in process improvement and vendor management, with added value in mentoring junior team members, automating workflows via scripting or low-code tools, and managing IT projects as a bonus. ## Description The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience., As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues. Your responsibilities include resolving incoming support requests, coordinating with vendors for equipment procurement, repairs, and maintenance, and actively participating in process and systems improvement initiatives. We're looking for people who are customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS, and ideally Windows), and thrive in collaborative, fast-paced environments. This role is based out of our Bellevue, San Francisco, or Mountain View office and requires 5 days in office per week. We offer relocation assistance to new employees. In this role, you will: * Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings. * Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders. * Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests. * Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Developer Experience in the Age of AI](https://www.wearedevelopers.com/videos/1118-developer-experience-in-the-age-of-ai) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Dev Digest 137 - AI'm not sure about this](https://www.wearedevelopers.com/magazine/485-dev-digest-137-ai-m-not-sure-about-this) - [ Dev Digest 213: Petrol Prices, Agentic Workflows, AI Skills and CODE100!](https://www.wearedevelopers.com/magazine/718-dev-digest-213-petrol-prices-agentic-workflows-ai-skills-and-code100) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)