> Markdown version of [/jobs/ext/1453468-tier-2-it-engineer-mn](https://www.wearedevelopers.com/jobs/ext/1453468-tier-2-it-engineer-mn). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 - IT Engineer MN - **Company:** Tech Inc - **Location:** Eagan, MN, United States - **Experience:** Experienced - **Salary:** $89,744.0 - $112,181.0 - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Information Technology - **Published:** July 26, 2026 - **Apply:** https://www.careerjet.com/jobad/us1bc481c04eda41b1e201d73f43894c65 ## About the Role * Proven experience working as a Tier 2 IT engineer for at least 3 years * Excellent customer service and communication skills * Excellent problem solving and analytical skills * Ability to explain technical solutions in a clear and understandable manner * Experience in 365 administration * Networking experience * Experience trouble shooting printers * Experience with Azure * Experience with datto * Degree in Information Technology is a plus * MS - 102 certification is a plus * MD - 102 certification is a plus ## Description Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers' IT related issues., * Provide IT support to internal and external customers * Troubleshoot and resolve IT related inquiries and problems * Maintain and update our knowledge base and technical documents * Ensure service delivery quality at all times Expected Outcomes: * Work on 15-20, and resolve 12- 14 Tier 2 tickets each day * Provide the best possible solution to clients * Maintaining clear communication with clients * Keeping assigned tickets organized and updated * Periodic assignment of afterhours oncall support * Periodic visits onsite at our clients, Tech-Keys has been named an NJ Top Workplace four years in a row, and that's no accident. As a growing, industry-leading Managed Service Provider, we're deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you're looking for a place where your work matters and your people genuinely have your back. Interview Process: * Apply to the position, upload your resume, and answer the questions in the application. * Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview. * Upon reviewing the video interview, we'll email you asking to setup an in-person interview. * After the interview we will email you asking for references. * We will call you letting you know our decision and discuss compensation. * At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered! ## Related Videos - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)