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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Executive & Site Lead Technical Support Manager - **Company:** All Views LLC - **Location:** Windsor, CT, United States - **Experience:** Expert - **Salary:** $114,480.0 - $170,070.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Documentation, Desktop Virtualization, Microsoft Software, Release Management - **Published:** July 26, 2026 - **Apply:** https://www.careerjet.com/job/us61c0e33e79c2af417bbd08ce375b613e/eaa ## About the Role * Proven experience leading a similar executive-support, site operations, or end-user services team in a high-touch, executive environment. * Demonstrated success owning 24/7 white-glove service delivery and measurably elevating the executive experience. * Strong track record defining and managing service performance metrics, KPIs, and SLAs to drive measurable results. * Direct people-leadership experience, including coaching, performance management, and development of technical staff and/or team leads. * Excellent vendor management and coordination skills, with experience holding managed-service partners accountable to service standards. * Exceptional communication, executive presence, stakeholder engagement, and problem-solving skills. * Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging. * Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management. * Experience with IT Asset Management (ITAM) tools and practices. * Bachelor's degree or 8-10+ years of relevant IT and leadership experience. Preferred Skills & Certifications * Industry certifications (e.g., Microsoft, ITIL, CompTIA), with people-leadership or service-management credentials a plus. * Experience with performance management, capacity planning, workforce scheduling, and business relationship management. * Background supporting C-suite or senior executives in financial services or a comparable regulated, fast-paced industry. ## Description The Executive Tech Services (ETS) Manager will manage the site leadership team, holding overall accountability for the delivery of 24/7 white-glove, high-touch IT support to executives and staff across a fast-paced financial services environment. This role directs and develops a team of site leads, setting the standard for concierge-level executive service and ensuring a consistent, premium experience at every location. This position owns executive services leadership and the day-to-day oversight of site leadership, driving performance against defined service metrics and KPIs, championing a white-glove, service-first culture, and building enduring relationships with senior business stakeholders. Success in this role requires proven leadership of a comparable executive-support or end-user services team, deep technical fluency, and a relentless focus on service quality, accountability, and the executive experience., * Lead, mentor, and develop the team of site leads across all supported locations, providing direction, coaching, and performance management to a high-performing service organization. * Own the strategy and end-to-end delivery of 24/7 white-glove, concierge-level support for executives, setting the standard for a premium, high-touch experience across the enterprise. * Define, track, and report on service performance metrics, KPIs, and SLAs, using data to drive continuous improvement and hold site leadership accountable to executive-experience standards. * Establish and enforce white-glove service standards, quality benchmarks, and executive-experience expectations across all site teams and vendor partners. * Serve as the senior escalation point for the most complex, sensitive, or high-visibility executive support issues, ensuring swift, discreet, and precise resolution. * Provide leadership oversight of vendor-managed site teams, holding managed-service partners accountable to service standards, staffing levels, and resolution targets. * Partner with senior leadership and business stakeholders to align support operations with organizational priorities and reinforce a service-first culture. * Build and maintain trusted-advisor relationships with executives and their support staff, anticipating technology needs and proactively removing friction from the executive experience. * Own workforce planning, scheduling, and capacity management to guarantee uninterrupted 24/7 coverage for executive support. * Oversee incident, problem, change, and release management for executive-impacting services, ensuring minimal disruption, timely resolution, and clear communication. * Direct IT asset lifecycle management across sites, including procurement, inventory, and disposal, in alignment with budget and compliance requirements. * Drive a culture of service excellence, accountability, and continuous improvement across the site leadership team, ensuring compliance with IT policies, documentation standards, and security protocols. ## Related Videos - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents) ## Related Articles - [Should Tech Managers Be Developers First? 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