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# HELPDESK AND DESKTOP SUPPORT

- **Company:** CEdge Software Consultants
- **Location:** Concord, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Issue Tracking Systems, SC Clearance
- **Published:** July 26, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8291422/helpdesk-and-desktop-support

## About the Role

Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required.
The ability to multi-task, prioritize and work under pressure are required
Be willing to work flexible hours when appropriate.
Excellent customer service, verbal and written communication skills are a must.
Clearance Required: Secret Clearance, IAT Level 2
Bachelor's Degree preferred or 3-5 years prior customer service, call center or help desk experience is required, Clearance Required: Secret Clearance,
IAT Level II
CompTIA sec +

## Description

Follow up on all tickets in a timely manner and follow through to resolution.


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