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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Technician - **Company:** Spring EQ, LLC - **Location:** Philadelphia, PA, United States - **Experience:** Starter - **Contract:** Temporary contract - **Skills:** Software Applications, Application Performance Management, JIRA, Issue Tracking Systems, Knowledge Management - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b50a426d2eac30e8 ## About the Role * Familiarity with application support processes and best practices. * Strong analytical and problem-solving skills. * Ability to communicate clearly and effectively. * Effective Time Management and Organization skills are crucial in this role. * Knowledge Management skills * Ability to remain focused and communicate under pressure. * Self-motivated learner Education and Experience * 1-3 years of experience in application support or related IT roles. * High school diploma or equivalent required Healthy work-life balance. We are committed to supporting a healthy work-life balance and fostering an environment of productivity and collaboration. This position follows a hybrid schedule for team members working in our corporate offices, combining on-site presence with remote flexibility. Our hybrid model is designed to promote teamwork and engagement while also providing the adaptability professionals need to manage their responsibilities effectively., * Are you currently authorized to work in the United States on a permanent, unrestricted basis without current or future employer sponsorship or involvement? ## Description At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to * Be kind and treat all people - teammates, customers, and vendors - with respect and consideration * Be adaptable and embrace change * Be accountable and take responsibility and deliver the effort to fully complete the task * Be better and strive for continuous improvement in ourselves, our team, and the company for our customers * Be part of the solution and solve problems, find the answers, and collaborate * Work hard, have fun, and get things done, Spring EQ is seeking a Level 1 Application Support Technician to join its growing technology team. The Application Support Technician's primary responsibilities will be to oversee the initial response to technical issues, troubleshooting application problems, and ensure that all software applications function efficiently. This role will fall under the Spring EQ Service Desk and aid in its mission to facilitate value creation for our customers and partners through direct and indirect support of our critical business functions. The successful applicant will bring great troubleshooting skills, and an ability to apply established best practices, with a customer focused, white glove attitude., * Provide first line support for Spring EQ's lending software applications such as Evo, Emma, Blue Sage. * Troubleshoot and resolve application issues reported by users, escalating to the appropriate teams as needed. * Assist and collaborate on application performance and ensure efficient functionality. * Communicate with users to understand and resolve issues in a timely considerate manner. * Document all support activities and solutions in the Jira ticketing system. * Escalate complex issues to second-line support or development teams. * Collaborate with second line and development teams to identify and resolve bugs as needed. * Participate in regular Service Desk and corresponding application team meetings and update on issue status. * Embody white glove support values in daily interactions with end users and customers. ## Related Videos - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [How to be balanced in a software development team](https://www.wearedevelopers.com/videos/66-how-to-be-balanced-in-a-software-development-team) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)