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# Analyst I, Technical Support

- **Company:** Robert Half
- **Location:** Houston, TX, United States
- **Experience:** Expert
- **Salary:** $47,840.0 - $60,320.0
- **Contract:** Temporary contract
- **Skills:** Data Analysis, Inventory Management Software
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=188357d1360219e9

## About the Role

The ideal candidate brings hands-on experience with legacy voice and data circuits, strong analytical skills, and the ability to translate complex telecom data into clear, actionable, cost-saving recommendations. This role plays a key part in cost optimization and modernization efforts across the organization., Minimum 5 years of experience in telecommunications analysis, telecom optimization, or a closely related role
Hands-on experience with legacy telecommunications services, including:
Analog dial tone
Legacy data circuits
Strong understanding of telecom billing, invoicing, and inventory management
Proven ability to analyze complex data sets and develop actionable recommendations
Experience working directly with vendors, carriers, and internal stakeholders

Preferred Skills & Attributes
Strong analytical, problem-solving, and data interpretation skills
Self-directed and proactive with the ability to manage multiple initiatives
Excellent written and verbal communication skills
Ability to provide structured project updates and reporting
Comfortable working in a project-based, results-driven environment

Disqualifiers
Fewer than 5 years of relevant telecommunications experience
Lack of hands-on knowledge of legacy voice or network circuits

## Description

The Telecom Analyst - Telecom Optimization role supports a targeted initiative focused on evaluating and optimizing legacy analog telecommunications services. This position is responsible for analyzing telecom usage, billing, and inventory data to determine whether services should be retained, replaced, or disconnected., Analyze telecommunications billing, usage, and inventory data to identify cost-savings opportunities
Evaluate legacy analog voice lines and data circuits to determine continued need or eligibility for replacement or disconnection
Partner with site contacts, TEM vendors, and telecom carriers to collect required data and validate findings
Develop data-driven recommendations to retain, replace, or disconnect services
Maintain and update analysis results, decisions, and actions within designated tracking systems
Manage project timelines, deliverables, and execution of approved actions
Provide regular status updates, reporting, and issue resolution to stakeholders throughout the project lifecycle

Detailed Responsibilities
Conduct detailed analysis of analog telecommunications lines by location, usage, and billing
Identify redundant, underutilized, or unnecessary services
Validate requirements and findings with internal stakeholders and external vendors
Coordinate execution of approved disconnects or replacements
Track progress, risks, and dependencies to ensure timely completion of project objectives
Communicate clearly and effectively with technical and non-technical stakeholders

Key Interactions
Internal site contacts and business stakeholders
Telecom Expense Management (TEM) vendors
Telecom carriers and service providers
Project and operational leadership teams


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