> Markdown version of [/jobs/ext/1453843-desktop-support-technician-w-some-networking-exp-req-adsjt](https://www.wearedevelopers.com/jobs/ext/1453843-desktop-support-technician-w-some-networking-exp-req-adsjt). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician (w/ some networking exp Req) - ADSJT - **Company:** A3 Solutions, Inc. - **Location:** Port Arthur, TX, United States - **Experience:** Experienced - **Salary:** $49,920.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Backup Devices, Computer Networks, System Configuration, Data Recovery, Image Management, Issue Tracking Systems, IP Addressing, System Center Configuration Manager, Networking Basics, Software Deployment, TCP/IP, User Environment Management, Wide Area Networks, Microsoft Deployment Toolkit, Computer Network Technologies, Software Troubleshooting, Laptops - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e0dd97d13d69dc42 ## About the Role * 3+ years of desktop support or end-user computing experience. * Experience supporting Windows 10 and Windows 11 environments. * Knowledge of Windows deployment and imaging tools, including SCCM and Microsoft Deployment Toolkit (MDT). * Experience deploying and migrating Windows operating systems in enterprise environments. * Knowledge of data backup and recovery tools. * Experience configuring hardware, software, and peripheral devices. * Basic networking knowledge, including TCP/IP, LAN/WAN connectivity, and printer networking. * Strong troubleshooting, communication, and customer service skills. ## Description We are seeking an experienced Desktop Support Technician with hands-on networking knowledge to provide onsite technical support for end users in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware, software, and network-related issues while delivering exceptional customer service and meeting established Service Level Agreements (SLAs)., * Provide onsite technical support to end users, ensuring timely resolution of incidents and service requests within SLA guidelines. * Troubleshoot and resolve hardware, software, operating system, and peripheral issues. * Diagnose recurring technical problems and implement proactive solutions to reduce future incidents. * Assist users with connecting to corporate LAN/WAN networks, printers, file services, and wireless connectivity. * Install, configure, upgrade, and maintain desktops, laptops, monitors, docking stations, and other end-user computing (EUC) devices. * Support and repair mobile devices, including setup, configuration, and troubleshooting. * Perform software installations, upgrades, migrations, and break/fix support. * Configure, install, and troubleshoot network printers and scanners, including TCP/IP connectivity, IP addressing, print queues, and device configuration. * Provide warranty and break/fix support for desktops, laptops, printers, scanners, and related equipment. * Deliver white-glove/VIP support for executive users and specialized equipment. * Create, modify, and remove printer configurations based on business requests. * Maintain accurate documentation of incidents, service requests, and resolutions using the ticketing system. * Communicate technical information clearly to both technical and non-technical users. * Collaborate with internal teams, including sales, operations, and branch personnel, to ensure customer satisfaction. * Perform deskside support and other technical duties as assigned. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Winning the Hybrid Cloud](https://www.wearedevelopers.com/videos/432-winning-the-hybrid-cloud) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [5 Years in Cloud Native: The Good, the Bad, and the Bill](https://www.wearedevelopers.com/videos/100111-5-years-in-cloud-native-the-good-the-bad-and-the-bill) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)