> Markdown version of [/jobs/ext/1453925-engineer-iii-network-operations-center](https://www.wearedevelopers.com/jobs/ext/1453925-engineer-iii-network-operations-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Engineer III, Network Operations Center - **Company:** Rivian - **Location:** Normal, IL, United States - **Contract:** Permanent contract - **Skills:** Confluence, JIRA, Linux, Firmware, Networking Basics, Salesforce.Com, Software Engineering, Computer Network Operations, Information Technology, Zendesk, Servicenow - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=082da9efe486e5fb ## About the Role * Bachelors in Electrical or Mechanical Engineering or related Information Technology discipline. * Experience preferred, using case/work order management tools (e.g., Salesforce, JIRA, ZenDesk, ServiceNow, etc.) * Understanding of charging standards and protocols: OCPP, ISO 15118, J1772, CCS, NACS, etc. * Understanding of dispenser state and state transitions * Familiar with Linux and Networking Fundamentals * Trustworthiness, reliability, duties to oversee finances, accounting, invoices, customer pay/personal data, inventory, transactions with vendors * Excellent written and oral communication skills * Team player mentality, with a willingness to assist others on the team, cross-functional partners, and external stakeholders * Proven track record of successful problem-solving skills with a strong sense of ownership and urgency * Required to communicate using telephone, email, and other digital means of communication * Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc. * Ability to stand for 10-12 hours per day ## Description Rivian's Network Operation Center is responsible for remotely maintaining Rivian's charging network. We are looking for a Network Operations Center Engineer who will work cross-functionally to scale the NOC's capabilities while executing day-to-day responsibilities. * Support network operations of Rivian's charging deployments * Provide excellent customer service support by rapidly responding to incoming calls, emails, tickets, and Slack messages from B2B partners and cross-functional teams * Proactively monitor all charging assets for any issues; offline, faults, irregular sessions, etc., plus review and analysis of Linux logs to remediate potential issues * Maintaining new and existing site infrastructure with Rivian's asset management platform * Support commissioning new assets; configuring asset properties via Linux and other internal software applications * Use keen attention to detail to document case information and maintain troubleshooting documentation across various platforms, including Confluence, Salesforce, and JIRA * Assist in pilot testing new firmware deployments for both DC and AC assets * Work cross-functionally to remediate hardware or software issues encountered in the field and enhance existing applications * Responsibility and trustworthiness to handle and review customer related data; billing information, customer and vendor confidential information, police reports, ETC. * Perform additional responsibilities as assigned, including Holiday on-call coverage * Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)