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# Coordinator, Help Desk

- **Company:** Language Consultants International, LLC
- **Location:** Durham, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Systems Engineering, Microsoft Dynamics AX, Computer Maintenance, IT Management, Virtual Private Networks (VPN), Network Control, Network Monitoring, Enterprise Software Applications, Information Technology
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5dc64aaed788763f

## About the Role

* Two year degree preferred.
 * Five years related work experience.
 * Good phone skills required. Must be able to communicate with a variety of individuals (technical and non-technical)
 * Working knowledge of Enterprise Systems, hardware maintenance, networks, and knowledge of Axapta extremely helpful.

## Description

* Organize and prioritize support issues and all IT telephone calls for second and third tier support functions. Log and prioritize all IT issues to ensure that no issue goes unresolved.
 * Organize, add users, and control security for the active directory. Manage VPN's and remote connections for off-site users.
 * Ensure Virus definitions and Antivirus solutions are present and standard throughout enterprise.
 * Ensure all backups are done as scheduled and logged to ensure system integrity. Prepare and configure new hardware.
 * Monitor and perform OS updates and other Microsoft upgrades as designated by Senior Systems Engineer.
 * Use network monitoring utilities to ensure all servers and alerts are queried.
 * Maintain logs of all activities in the public folders. Ensure network availability remains high by interfacing with other IT personnel when issues arise.
 * Coordinate and assist with Mississippi help deck and ensure that all hours are covered and scheduled.
 * Special IT projects as instructed by IT management.


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