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# System Administrator

- **Company:** PROTECH
- **Location:** Torrington, CT, United States
- **Experience:** Starter
- **Salary:** $50,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Cloud Computing, Computer Networks, Monitoring of Systems, Issue Tracking Systems, Microsoft Office, Windows Servers, Network Protocols, TCP/IP, Software Troubleshooting, User Administration
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c43e8cf130ec0e75

## About the Role

* 1-2 years of experience in IT support or a related field; internship or help desk experience a plus
 * Basic familiarity with Microsoft Windows Server and Windows 10 environments
 * Foundational understanding of networking concepts and system administration
 * Strong troubleshooting and problem-solving mindset, with a willingness to learn
 * Excellent communication and organizational skills
 * Ability to multitask and work independently or as part of a team
 * Reliable commute to Torrington, CT or willingness to relocate

## Description

We are seeking a skilled and client-focused System Administrator (also may be referred to as Level 1 Support Engineer, Help Desk Engineer, or IT Support Technician)to join our team. This role supports clients both remotely and on-site in Torrington, CT., * Deliver remote and on-site technical support to clients with professionalism and urgency

 * Monitor client systems to help identify and flag potential issues before they cause downtime
 * Collaborate with clients to understand their basic IT needs and escalate more complex issues as needed
 * Provide first-level troubleshooting support for Microsoft Windows Server environments and Windows 10 workstations
 * Assist with Office 365 administration, including basic user management and email configuration support
 * Support fundamental network protocols such as TCP/IP under the guidance of senior staff
 * Utilize RMM tools (e.g., ConnectWise) for day-to-day system monitoring and ticket management
 * Assist senior engineers with basic cloud infrastructure support tasks in Azure and AWS environments
 * Document all technical procedures and client interactions accurately in the ticketing system
 * Escalate complex or unresolved issues to L2/L3 engineers in a timely manner


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