> Markdown version of [/jobs/ext/1454078-end-user-support-specialist](https://www.wearedevelopers.com/jobs/ext/1454078-end-user-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Specialist - **Company:** FST Logistics - **Location:** Dublin, OH, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple IOS, Apple Mac Systems, Software Applications, VoIP, Microsoft Outlook, Cisco Unified Communications Manager, CompTIA Security+, Computer Literacy, Domain Name System (DNS), Microsoft Office, Microsoft PowerPoint, Software Engineering, TCP/IP, Wide Area Networks, Wi-Fi Technology, Mobileiron, Mobile Os, Peripherals, Computer Equipment, Patch Management, Cisco - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f3f0b6568bd9f239 ## About the Role * Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative * Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers * Minimum of 3 years of experience in an end-user technical support role, 2-year technical degree or combination of both * Strong customer service skills, professionalism, and friendly desk-side manner are a must * Ability to manage incoming help desk tickets - evaluate, assign priority, and distribute to appropriate TSG queue/staff or escalate to managed services provider * Review open tickets and provide updates to end-users as needed * Experience resolving Level 1 tickets - ie. Password resets, printer related requests, and anything else that does not require escalation * Basic understanding of Active Directory and Group Policy Object principles. * Windows 7/10, MacOS, AndroidOS, and iOS knowledge * TCP/IP, DNS, LAN/WAN, WiFi, VoIP Phone System experience (Cisco CUCM) * Patch management, End-point protection and desktop imaging * Knowledge of printers, managing print queues, installing/troubleshooting printers and scheduling repair with our managed print services provider * Experience with mobile device management solutions are a plus (MobileIron, SOTI) * Ability to write end-user guides, SOPs, and comfortable training users to use a variety of systems * Prior experience working in or consulting in the distribution, logistics or transportation industry. RF Scan Gun maintenance/support a plus! * Strong written and verbal communication skills * Strong time management skills * Ability to rapidly learn new software applications and functionality * Strong working knowledge of Microsoft suite, including Microsoft Outlook, Windows, Word, Excel, and PowerPoint * Proven experience in working remote and interacting with team members through web conferencing * Associate's degree in technical or other related field preferred or 5 years of practical experience in such a field * Relevant certifications (i.e. CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft 365) preferre ## Description * Provide fast and effective support to our end-users * You will be required to respond to support requests in person and over the phone * Assess and diagnose computer hardware and software issues * Implement effective solutions * Required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance * You should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills * Provides fast and effective support over the phone and in person * Time spent for assigned duties and responsibilities are estimated as follows: + Working with Internal End-Users 80% + Working with Outside Vendors/Contractors 20% * You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST ## Related Videos - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)